I’ve received a text/email from a courier telling me they've delivered my item. Can I collect it from the Parcel Collection Hub?
No, not until you get our notification - it takes us time for us to process items once delivered by the courier, so please wait for our notification before coming to collect.
I live off campus, can I have anything sent to my friend’s on-campus address?
You should not allow your on-campus address to be used by anyone else. Any items arriving that do not match the registered addressee will be returned.