Should you need to contact the SPR team, in the first instance please write to us at:
student dot postroom at warwick dot ac dot uk
We will endeavour to get back to you in one working day, if not sooner. Please only phone us if your issue is urgent and if your query is not answered on our pages.
Frequently Asked Questions
Why can't I have a parcel delivered straight to my student residence?
There are two main reasons for our policy of not allowing courier drivers to access accommodation blocks:
- Security. We don't want to have lots of strangers walking past campus bedrooms.
- You'd actually have more trouble getting hold of your parcel. We get thousands of deliveries every term, from about 15 different companies at many times of the day. Many recipients would be in lectures or elsewhere when the parcels are delivered, so they'd go back to the respective supplier depots, awaiting collection off campus. Having all parcels delivered to the Postroom means we can sign for you and keep it on campus until you're ready to collect it.
If you think the Student Postroom is too far to walk to, we have something to help you there as well: a free campus shuttlebus, which picks up from many locations on campus and stops right outside our front door.
I live off campus. Can I get something delivered to the Student Postroom?
If you're not living on campus, you must not use a previous accommodation address to send your parcels via the Student Postroom.
Please note: we have no option other than to return items incorrectly sent to the SPR. We are unable to forward such items and any items for non-residents will be returned to the sender immediately via the original courier and using the same tracking ID, without exception. Please ensure that your sender(s) are provided with your up-to-date address details.
How do unregistered letters reach me?
We receive a delivery from Royal Mail Monday to Saturday. Unregistered letters correctly addressed to you are sent to your accommodation via the Accommodation Porters. Ask your Resident Tutor what arrangements there are in your accommodation for picking up your letters. Registered/recorded delivery letters will need to be collected from the Student Postroom.
Can I buy stamps or send mail from the Student Postroom?
We only accept incoming mail and don't sell stamps or accept outgoing mail. Stamps and delivery are available at the nearby Post Offices in Rootes Grocery Store or Cannon Park.
I live off campus, can I have anything sent to my friend’s on-campus address?
You should not allow your on-campus address to be used by anyone else. Any items arriving that do not match the registered addressee will be returned.
I’ve received a text/email from a courier telling me they have delivered my item. Can I collect it from the Student Postroom?
Not until you get our email - it takes us time to process items, so please wait for our notification before coming to collect.
Can I Select a Specific Timed Delivery?
Whilst there's nothing to stop you choosing a timed delivery, the courier you choose will still only deliver here once each day. Couriers, (particularly DPD) are in the habit of pre-scanning time-slot deliveries to make it appear the items are delivered at the designated time, even though they're delivered sometime later in the day.
We'd recommend that you save money by not choosing a timed delivery slot for this reason.
How long do you keep my parcels?
Due to storage constraints, we only keep items for a limited period of time. After the first notification, we'll send you a reminder that your item is here. A few days later you will receive a final reminder that your item is still here. Following that we reserve the right to return your item(s) to the sender if you don't collect it.
I no longer want my item, will you reject it or return it for me?
We receive too many items from couriers to look out for individual items and reject them, so please do not ask us to do so.
Unfortunately we’re not able to help with the return of items once delivered – it would get too complex if we got involved in transactions between campus residents and item senders.
If you no longer want your item, please follow the sender’s returns procedure – it’s likely to be more trackable this way, and may cost you nothing at all.
If you don’t collect your item from the Student Post Room, we will eventually return it if the courier accepts returns. We keep a record of handing the item back to the courier, but after that we have no control over what happens to it, and we’re not liable if it is lost or damaged after that point, so it's in your best interests to arrange its return yourself.
Does the SPR handle returns?
We do not get involved with returns, as that is something best organised by you following your sender’s returns procedure. We do, however, provide space by the Main Post Room (MPR) for you to leave your items for couriers to collect. The MPR’s opening times are shorter than the SPR’s and can be found here under ‘Staff Post’: Please do not bring items outside these times, as the MPR will be closed.
Ensure that you complete a collections form with full details.
N.B. If your item is valuable, we suggest you organise an alternative collection point with the courier.
I no longer want an item that’s on its way, can I ask the Student Post Room to refuse delivery?
Sorry, but that isn’t possible. Each courier delivers a batch of items (over a hundred in some cases) so it isn’t possible to look through a bulk delivery for an individual item. You can send us the full details of your item to student dot postroom at warwick dot ac dot uk but we can't guarantee that we'll be able to intercept it. In that case, you will need to collect it from the Student Post Room and arrange its return to the sender.
I’m a disabled student, can I have my items delivered to my accommodation?
If you have a disability which means getting to the Student Post Room is difficult, you can request to have your items delivered to your accommodation. If you wish to use this facility, you should first contact the Disability Services Team (DST). Once the DST have approved your entitlement to use this facility, reply to the notification email(s) the SPR send you requesting delivery of the item. It would be very useful if you could add a UK mobile phone number and give several alternative times when you will be in your accommodation to receive the delivery. You will need to do this for every delivery received for you at the Student Post Room. You do not need to contact the DST for every delivery, as we will record your entitlement to use the facility. Please note that we are not able to accept delivery of medicines that require cold storage, or any other similar items, as we do not have the facilities to store them at the required temperature.