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Briefing sessions for the new Student Complaints Resolution Pathway

As part of the introduction of the University's new integrated Student Complaints Resolution Pathway and associated Procedure, the University will be running a number of briefing sessions for staff. These sessions will be offered to staff who are likely to be involved in resolving student complaints or who give advice to student complainants. If you would like a member of the team to provide a briefing to a departmental or team meeting, please do email complaints@warwick.ac.uk

*NEW DATES TO BE SCHEDULED*

Please note the briefing sessions planned for the summer term of 2015 will include advice on good practice when dealing with complaints and are scheduled for 1.5 hours.

  • Register your interest for a future session (if you register your interest we will notify you when additional dates are released)

SLIDE PRESENTATION from April 2015 session

The briefing will provide an overview of the new Student Complaints Resolution Framework here at Warwick, to help staff understand the new system and be better able to advise students about the process. It will also advise staff on their responsibilities when dealing with student complaints, the support that is available to them and how to deal with complaints effectively, so they can be resolved at the earliest stage of the complaint process. The sessions in the summer term of 2015 will include advice on good practice when dealing with complaints.

If you are interested in attending one of these briefing sessions, please fill in the registration form below. Once you have registered, you will be sent confirmation of your space at one of the sessions, and further details about the sessions will follow.

Briefing Session Registration Form

While these sessions focus on the introduction of the new Integrated Student Complaints Resolution Pathway, there will be further future sessions on good practice in complaints handling and resolution.

If you have any questions, please contact complaints at warwick dot ac dot uk

 

Previous sessions:

Tuesday 7 October 2014 from 14:00-15:00 - held

Tuesday 14 October 2014 from 11:00-12:00 - held

Thursday 16 October 2014 from 14:00-15:00 - held

Wednesday 5 November 2014 from 11:00-12:00 - cancelled due to lack of registrations

Wednesday 12 November 2014 from 11:00-12:00 - held

Tuesday 25 November 2014 from 14:00-15:00 - held

Thursday 11 December 2014 from 11:00-12:00 - held

Thursday 29 January 2015 from 11:00-12:30 - held

Tuesday 24 February 2015 from 14:00-15:30 - cancelled due to lack of registrations

Tuesday 17 March 2015 - held

Thursday 23 April 2015 from 10:00-11:30 - held