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Frequently Asked Questions - King Henry Scheme

How Much Does it Cost?
What payment methods are accepted?

You can pay in full by credit/debit card, childcare vouchers or Tax Free Childcare. Alternatively you can part pay using childcare vouchers and we will then invoice you for the remaining balance. Please see the 'Everything You Need to Know' document for more details.

If we are unable to accommodate your booking for any reason, your payment will be refunded.

Will I be able to amend my booking once I've submitted my booking form?

Once you have submitted your booking online, the payment you have made is non-refundable (unless we are unable to fully accommodate your booking).

However, should you wish to amend the particular dates your child or dependant will attend, we ask that you email the scheme staff as soon as possible with the requested changes, ideally forwarding the original booking confirmation you received by email together with the requested changes. Please note that any changes to your original booking may incur an admin charge. You should refer to the terms and conditions for further information.

Am I able to cancel my booking after I've paid?

Given the financial /resource commitments involved in delivering the Scheme and its programme, we cannot commit to providing refunds in the event of cancellation requests once you have paid, but will look at any such request on a case by case basis. You should refer to the terms and conditions for further information.

The day I want to book is showing as fully booked/closed on the booking form - is there a waiting list or might there still be places?

Please do not book online any dates which are showing as 'closed.'

Should you wish to book these dates, please email the Holiday Scheme team ( who will notify you as to whether these dates can be accommodated (do please provide your telephone number when doing so to expedite a response if time is tight).

Will there be separate groups according to age?

Some activities will require the group to be split by age so that sessions can be tailored accordingly. While there will be groups in some sessions based roughly on age/ability, there are specific sessions where children will be split into two groups.

However, we appreciate that mixing with children of different ages is a positive developmental experience in itself, and will try to ensure that many of our activities will allow this. Normally, the children will be in one group for arrival / pick-up periods, and, for those on the general programme, lunch

What does the structure of the day look like?

Below is an outline structure for a typical day on the Scheme. Session times within the Activity Day may vary slightly depending on the activities being offered that particular day.

8am-9.30am 9.30am-4.30pm 4.30pm-5.30pm


Breakfast (available until 9am)

Free play and introductory activities.

Including a range of fun, thought-provoking and engaging sessions. Mid-morning snack provided.
12pm-1pm LUNCH


Snack (fruit)

Free play and optional activities.

The day will run from 8am-5.30pm, with the main sessions take place during the 'Activity Day' between 9.30am-4.30pm. Parents can drop their children off prior to 9.30am and pick them up from 4.30pm from the 'base' location.

Who will be looking after my child?

The Scheme will be overseen by the University's Head of Children's Services and Nursery Manager, Debbie Castle and Holiday Scheme Co-ordinator, Rachael Stephenson.

Reporting to Debbie and Rachael will be an Education and Welfare Officer and a Site Manager for the Scheme, who will lead the team of staff recruited.

All staff will be trained and briefed, and will have experience in working with children of this age group.

All staff complete a Level 1 Safeguarding course and appropriate Disclosure and Barring Service (DBS) checks will be undertaken.

If you have any further questions, please see our contact details for how you can get in touch with us.

What food and drink will be available?

Two fruit snacks will be provided in the morning and afternoon. Cereal is also available to all children who arrive before 9am.

Children should bring their own labelled water bottles which can then be accessed and refilled during the course of the day.

Children should bring their own packed lunch, noting that refrigeration facilities will not necessarily be available. Please do not pack any sweets, chocolate or nuts.

Where can I leave feedback?

We welcome feedback on all of our schemes, please find the link here.