Changes to the way we log-in: using Microsoft's MFA

The way we log-in to University services is changing - replacing Web Sign-On with Microsoft’s Multi-Factor Authentication (MFA).

Multi-Factor Authentication is being rolled out during the summer and will be in place for the Autumn term. It will help us to keep all University accounts more secure.

What does this mean for you?

This means that over the next couple of months, you will be prompted to log in to the University system using a new or different authentication method.

This requires action -

The simplest user-authentication options for MFA are:

• an authenticator app on your mobile phone• an SMS text message received on your phone

• If these options are not available to you, the HelpDesk can provide a one-time code.

You will need one of these methods to log-in to teaching computers or student workspace computers, so please remember to:

• Set up an authenticator app on your phoneLink opens in a new window• Register your mobile phone to receive a code by SMSLink opens in a new window• Make sure you take your phone (or fob) with you to lectures or other workspaces• Allow extra time to sign-in at the start of lectures or work.
Please note, the MyWarwick app can no longer be used to generate authentication codes, so if you rely solely on the My Warwick app to get codes, you will need to take action - here: https://warwick.ac.uk/services/its/servicessupport/web/sign-on/help/twostepLink opens in a new window

If you have any questions or difficulties, please contact the IDG HelpDeskLink opens in a new window

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The changes will improve our security and user-experience by simultaneously checking:

The location of the user logging-on – on campus, off-campus, in the UK or overseas
The sensitivity of the application being accessed – such as HR, Wellbeing or Finance
The kind of device being used – a managed device, a personal mobile phone – and its security status.