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Warwick Service Desk opening hours

Warwick Service Desk, in conjunction with our partners at Norman, provide you with 24 hours a day assistance, every day of the year. The Norman support team is run by the University of Northumbria and can deal with common issues and queries, many of which are specific to the University of Warwick.

Our opening hours

Weekday Warwick IDG Service Desk Norman Out of Hours
Monday 09:00 - 17:00 17:00 - 09:00 (following day)
Tuesday 09:00 - 17:00 17:00 - 09:00 (following day)
Wednesday 09:00 - 17:00 17:00 - 09:00 (following day)
Thursday 09:00 - 17:00 17:00 - 09:00 (following day)
Friday 09:00 - 16:30 16:30 onwards
Saturday Closed 24 Hours
Sunday Closed 24 Hours (until 09:00 Monday)

If you contact us by phone, your call will be automatically redirected to our Out of Hours Service Desk if it is outside our standard opening hours. We have also introduced a live chat system for out of hours support, which you can access by visiting the IDG home page. A chat button will be visible at all times when the service is operational, at the bottom right hand side of the page. Click on this button to start live chat.

Norman do not monitor any emails sent to the Warwick IDG Service Desk or any tickets raised via the Self Service Portal.

You may receive emails from Norman if you have contacted them. Their email address will end in @northumbria.ac.uk.

Norman may not be able to assist you with every request. Where they cannot help, they will escalate the issue with Warwick Service Desk for the next working day, who will contact you to progress your issue.

On some occasions, we may use Norman to provide daytime assistance if we have staff absence, training or during closure days such as public holidays or festive closure.