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Services and organisation

The ITS organisation is based around six broad service areas. Each of the six areas has a set of services – each service has a Service Owner and a service team. One service team can deliver more than one service, but they would normally be complementary to each other.

The service areas are:

IT Services Director
Mike Roberts
Head of Service Delivery
Steve Robinson
Head of Platform Engineering
John Dale
Head of Academic Technology and Digital Transformation Amber Thomas
Head of Core Infrastructure
Malcolm Days
Head of Cloud Services Des Butcher
IT Print and AV Craig Colledge

In addition to Service Teams, the Service Desk and Business and Service Analysis team provide a mechanism for users to raise questions about services and propose changes.

For a full list of Service Owners and Team members see the Organisation chart.

IT Services - Service Management Channels

In addition to ITS roles and teams, there are other groups within the University that influence the services to be delivered.

Faculty IT committees provide input through Service Boards and the Business and Service Analysis team – as well as providing more formal input through the relevant project and programme boards. Administrative and Professional Services Group also acts as a formal route to request service changes, updates and reports.

APSG is a formally constituted University committee and has responsibility for agreeing on the overall strategic direction in the development and allocation of information resources.