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All IT Services News

Brief internet outage for halls of residence 06:00 23rd June 2020

Due to essential maintenance, there will be a brief outage (about five minutes) in internet connectivity on the wired and wireless network for all halls of residence on Tuesday 23rd June starting in the morning at 6:00 am. The downtime is expected to last approximately five minutes.

For advice or support, please contact us: https://warwick.ac.uk/helpdesk.

Tue 02 Jun 2020, 17:31 | Tags: All Students

Migration from vpn.warwick.ac.uk between 1st and 4th June

IT staff across the University use a VPN service called vpn.warwick.ac.uk. These groups will need to migrate to a new Campus VPN between the 1st and 4th June, next week. If that's you please read the news page which contains a schedule of change over dates and connection details.

For advice or support, please contact us: https://warwick.ac.uk/helpdesk.

Tue 26 May 2020, 15:52 | Tags: All Technical Staff

On campus printing from mobile devices, brief unavailability 26 & 28 May 2020

We are updating the print service used by mobile devices - smartphones and tablets on campus. Customers will notice a 10-15 minute printing outage with the potential risk of longer downtime between:

  • 10 am and 12 noon on the 26th May 2020 - (HP Mobile Print)
  • 10 am and 12 noon on the 28th May 2020 - (Kyocera Mobile Print)

For advice or support, please contact us: https://warwick.ac.uk/helpdesk.

Thu 21 May 2020, 12:11 | Tags: All Technical Staff All Staff All Students

VPN maintenance work, Thu 21 May 2020, 6-8am

On Thursday 21st May 2020, between 06:00 and 08:00, we will complete maintenance work on the Campus VPN service (campusvpn.warwick.ac.uk). This is to improve its resilience through the installation of a backup device. If your connection attempt fails or you are disconnected during this time, please try connecting again.

For advice or support, please contact us: https://warwick.ac.uk/helpdesk.

Mon 18 May 2020, 17:11 | Tags: All Technical Staff All Staff All Students

Software updates for managed computers from Fri 15 May 2020

Starting from Friday 15th May, updates for managed computers will be made available after 3pm on Fridays. Please connect to the VPN any time after this, if possible when demand is likely to be low, for example during an evening or over the weekend. You can use your computer during the automatic download, which will take about two hours, depending on your internet connection. Once downloaded, the updates will install automatically in the usual Thursday night maintenance window, or the next time you use your computer after this. Alternatively, you can begin the installation yourself via the Software Centre.

For details on using the VPN to receive software updates, read this previous news item.

If you need advice or support, please contact us: https://warwick.ac.uk/helpdesk.

Mon 11 May 2020, 10:23 | Tags: All Staff

Replacement of legacy print servers, Wed 6 May 2020

We will replace legacy SafeCom print servers with newly commissioned versions between 07:00 and 12:30 on Wednesday 6th May 2020. The benefits from this work, which follows similar upgrades completed in February, include increased capacity and improved future proofing.

We expect the impact on users to be minimal: uncollected printing on the old servers will be deleted, as usually happens after 24 hours. Please send your printing again after 12:30, if necessary.

For advice or support, please contact us: https://warwick.ac.uk/helpdesk.

Tue 05 May 2020, 15:22 | Tags: All Technical Staff All Staff Printing All Students

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