Please read our student and staff community guidance on COVID-19
Skip to main content Skip to navigation

All IT Services News

Select tags to filter on

Working securely: Umbrella site checker enhancement

We are adding a layer of security protection to all University-managed devices by deploying a security product called Cisco Umbrella. The new functionality will be added to Managed Desktops on the 27th of July 2020. The software checks for malicious websites and warns you of potential threats before you open a link. Connect to the Campus VPN following the 27th to automatically install the software and benefit from the increased security protection.

Initially, we will deploy this product to users of IT Services-managed devices but intend to roll it out to all University devices over time.


Tue 21 Jul 2020, 15:15 | Tags: All Staff Information Security

Working Securely: Self-managed devices to be enrolled in a Device Security Service

As you know we have committed to a University-wide Security and Information Management programme of work - which has been described in a series of posts on insite:
Working securely: What we need to know and do
Working securely: Changes to how devices are managed

The next step involves enrolling staff working on university-owned self-managed devices in a Device Security Service. If that's you, please check insite for more detailed instructions, which we will share this Friday.

A small handful of staff may get a direct email this week from IT Services with instructions tailored specifically for them because their devices are configured differently.

For advice or support, please contact us:
Tue 14 Jul 2020, 11:45 | Tags: All Technical Staff All Staff Information Security

Working securely: Splitting the email address book

We have split the University email address book so that staff and student names are listed separately. This is especially important if you regularly communicate with a mixture of staff and students. It will make our email communication more secure.

In future, we will all need to consult two address books rather than one.

Fri 19 Jun 2020, 13:53 | Tags: All Staff Information Security All Students

Working more securely: Please use MS Teams for video conferencing

The University Information Management Executive Committee has taken the decision not to purchase a site license for the video conferencing application Zoom. Find out why and what this means for you.

Wed 10 Jun 2020, 09:55 | Tags: All Technical Staff All Staff Information Security

VPN upgrade, Wed 17th June 2020, between 07:00 and 08:00

On Wednesday 17th June 2020, between 07:00 and 08:00, we are upgrading the VPN service. This is a standard upgrade to the Cisco AnyConnect Client* which includes security enhancements. If you connect to the VPN before or during the upgrade, your connection will continue to run on the old client. After the upgrade, you may find that the first time you connect it takes slightly longer to join as the AnyConnect Client upgrades on your system.

During the change window, if you attempt to connect to the VPN and it fails, or you are disconnected, please try connecting again. If after a few attempts you are still unable to connect, or you experience any other problems, please feel free to contact the helpdesk:

*Cisco AnyConnect will upgrade from 4.6.04054 to 4.8.03052.

Zoom video conferencing do's and don'ts

UPDATE 10/6/2020:
The University Information Management Executive Committee has decided NOT to purchase a site licence for the video-conferencing application Zoom. Please use MS Teams for video-conferencing. Here is why the decision was taken.

IT Services recommend the use of Teams.

Older news