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Working securely: Splitting the email address book

We have split the University email address book so that staff and student names are listed separately. This is especially important if you regularly communicate with a mixture of staff and students. It will make our email communication more secure.

In future, we will all need to consult two address books rather than one.

Fri 19 Jun 2020, 13:53 | Tags: All Staff All Students

DNS/DHCP migration: Advice for staff who use RDP

This is a reminder that we expect the migration of DNS/DHCP to go ahead on Wednesday the 24th June 2020 between 18:00 and 22:00.

IP address ranges SHOULD NOT change. As an extra precaution, however, we suggest the advice below is followed by any staff who make use of Remote Desktop Protocol (RDP) to access a remote machine using its IP address. Please can technical staff pass this message onto colleagues who may be using RDP?

Please ask them to make a note of their machine's hostname, before the migration starts. If they know the remote hostname, they will be able to use this instead of IP address to use RDP to connect remotely.

To find out how to capture hostname or for general advice or support about the migration, please email: nrsp at warwick dot ac dot uk.

Thu 18 Jun 2020, 16:00 | Tags: All Technical Staff

Update your NVivo licence by Fri 31st July 2020

We have renewed the University's NVivo site licence. Please can technical staff ask their colleagues using NVivo to upgrade?

Are you using NVivo on a self-managed university or personal computer?

You will need to upgrade Nvivo before the current licence expires on 31st July 2020.
Get the new licence details and renewal instructions.

Using an IT Services Managed Desktop?
If you use NVivo on our Managed Desktop, no action is required - we will renew your licence for you.

For advice or support, please contact us:

Tue 16 Jun 2020, 08:49 | Tags: All Technical Staff All Staff

Working more securely: Please use MS Teams for video conferencing

The University Information Management Executive Committee has taken the decision not to purchase a site license for the video conferencing application Zoom. Find out why and what this means for you.

Wed 10 Jun 2020, 09:55 | Tags: All Technical Staff All Staff

MATLAB live webinar series, starts Wed 10th June

Starting Wed 10th June, MathWorks will be running a series of nine live webinars, tailored for Professors, PhD students and Post-Docs.

Tue 09 Jun 2020, 12:27 | Tags: All Technical Staff All Staff

VPN upgrade, Wed 17th June 2020, between 07:00 and 08:00

On Wednesday 17th June 2020, between 07:00 and 08:00, we are upgrading the VPN service. This is a standard upgrade to the Cisco AnyConnect Client* which includes security enhancements. If you connect to the VPN before or during the upgrade, your connection will continue to run on the old client. After the upgrade, you may find that the first time you connect it takes slightly longer to join as the AnyConnect Client upgrades on your system.

During the change window, if you attempt to connect to the VPN and it fails, or you are disconnected, please try connecting again. If after a few attempts you are still unable to connect, or you experience any other problems, please feel free to contact the helpdesk:

*Cisco AnyConnect will upgrade from 4.6.04054 to 4.8.03052.

Mon 08 Jun 2020, 11:35 | Tags: All Technical Staff All Staff All Students

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