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All IT Services News

Student two step authentication for better security

To keep data secure, over the coming weeks we’ll be asking you to take an extra step when signing into Warwick systems. This means you’ll be asked to enter a code when logging in from unrecognised devices. Find out more…

Tue 28 Jan 2020, 08:45 | Tags: All Students

Retiring as end-of-life: Academic Data Store (ADS) Service from August 2020

The Academic Data Store (ADS) due to its age is retiring in August. Applying the necessary hardware and OS upgrades has become very difficult. As is, managing the movement of the data used tightly enough for current data regulations.

There are alternative options for the handful of departments who use this service.

For advice or support, please contact us: https://warwick.ac.uk/helpdesk.

Thu 23 Jan 2020, 15:56 | Tags: All Technical Staff

Update: Argent Court data centre availability in January and March 2020

The Argent Court data centre shutdown planned for 16th March 2020 will no longer take place. This was to install new electrical and mechanical equipment for the new HPC (high-performance computing) data centre. A revised plan for the work makes the shutdown unnecessary but involves two 'at risk' periods in January.

Thu 16 Jan 2020, 09:33 | Tags: All Technical Staff All Staff

Collection of royalties data by the Copyright Licensing Agency, Mon 13th Jan to Fri 21st Feb

The Copyright Licensing Agency (CLA) is to collect data on the photocopying or re-use of published material at Warwick in order to distribute royalties appropriately. The data collection period is for 30 working days, from Monday 13th January to Friday 21st February. If your department is affected, please give your full co-operation to this process so that the authors, publishers and visual creators of the material we use at Warwick can be rewarded.

Fri 20 Dec 2019, 16:16 | Tags: All Staff Printing

New guidance on device security and working from home

IT Services have developed new guidelines and support materials to help staff ensure their computing devices are secure and suitable for handling sensitive or confidential data. There is information on supporting initiatives, as well as a specific guide for individuals who work from home.

For advice or support, please contact devicesecurity@warwick.ac.uk.

Wed 27 Nov 2019, 11:55 | Tags: All Staff

Deactivation of IPsec VPN connections (NOT Cisco AnyConnect), 4th Feb 2020

We will deactivate IPsec VPN connections on the University’s VPN service between 6am and 9am on Tuesday 4th February 2020. This should not affect those using the Cisco AnyConnect client, but you should consider that service at risk between the above times. If you experience connectivity problems, please retry until you are able to connect successfully.

Tue 28 Jan 2020, 09:48 | Tags: All Technical Staff All Staff

Replacement of legacy print servers, Sat 1st Feb 2020

We will replace the legacy SafeCom print servers with newly commissioned versions between 08:00 and 12:00 on Saturday 1st February 2020. The benefits of doing this include increased capacity and improved future proofing.

We expect the impact on users to be minimal: uncollected printing on the old servers will be deleted, as usually happens after 24 hours.

Tue 28 Jan 2020, 09:40 | Tags: All Technical Staff

How we share ITS News

We are moving to a model of communication where we share news on our website and would like our readers to subscribe to this news. We are making this change in response to feedback on email volume and the difficulty of maintaining accurate email lists reflecting staff changes.

You will see our news stories now have tags. Using tags will allow us to tailor our news to specific groups of readers.

We intend to stop manually sending emails related to our news. We will contact Heads of Department and Departmental Administrators periodically to check that the right people are receiving alerts.

For advice or support, please contact us: https://warwick.ac.uk/helpdesk.

Fri 24 Jan 2020, 10:32 | Tags: All Technical Staff All Staff All Students

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