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Student Records system (SITS) unavailable over weekend of 1-2 August

The Student Records System (SITS) will be unavailable while we perform essential maintenance. This change will take place over the weekend starting Friday 31st July from 16:00 to 01:30 on Monday 3rd August 2020.

Thu 30 Jul 2020, 15:11 | Tags: All Technical Staff All Staff All Students

Tabula unavailable, 10-10:30, Tues 4 Aug 2020

Tabula will be briefly unavailable to ALL users while we carry out essential maintenance. The Tabula API will also be unavailable. No information held within Tabula is at risk.

Tue 28 Jul 2020, 12:04 | Tags: All Technical Staff All Staff All Students

Microsoft Office Excel Champion 2020

Warwick Undergraduate Hira Ramful has been named Microsoft Office Specialist (MOS) the UK and Ireland Champion 2020 in Microsoft Office Excel. The ITS Training team are thrilled with Hira’s success.

Hira, studying in the department of Statistics completed a MOS certification exam in Microsoft Office Excel. Hira achieved one of the highest scores out of over 30,000 student entrants in the UK and Ireland this year.

As one of the top 30 finalists, Hira was invited to take part in a virtual championship on the 25th of June. The finalists undertook a MOS certification exam from the comfort of their own home to demonstrate their excellent Microsoft Office skills. Hira was one of only three finalists to be crowned the MOS UK and Ireland Champion 2020, winning in the Microsoft Office Excel exam category. Hira has won a trip to Disneyland, Florida to compete in the MOS World Championships in 2021. Over 2.3 million MOS certificate exams take place annually around the World, the largest IT certification program.

MOS exams are available free to staff and students who are current members of the University, in Microsoft Office Word, Excel and PowerPoint from IT Training.

For advice or support, please contact us:

Tue 28 Jul 2020, 11:59 | Tags: All Technical Staff All Staff All Students

Online payment maintenance, Thu 9 Jul 2020, 10:30-11am

On Thursday 9th July 2020, we need to do essential maintenance to the online payment system. This work requires us to take online payments offline from 10:30 to 11am. We will be unable to accept online payments during this time. Admins will be unable to view transactions or give refunds during maintenance. Advice for customers who contact the University is to try again after 11:00. Customers attempting to use online payments will see a Service is unavailable message.

For advice or support, please contact us:

Thu 09 Jul 2020, 09:55 | Tags: All Technical Staff All Staff All Students

Working securely: Splitting the email address book

We have split the University email address book so that staff and student names are listed separately. This is especially important if you regularly communicate with a mixture of staff and students. It will make our email communication more secure.

In future, we will all need to consult two address books rather than one.

Fri 19 Jun 2020, 13:53 | Tags: All Staff Information Security All Students

VPN upgrade, Wed 17th June 2020, between 07:00 and 08:00

On Wednesday 17th June 2020, between 07:00 and 08:00, we are upgrading the VPN service. This is a standard upgrade to the Cisco AnyConnect Client* which includes security enhancements. If you connect to the VPN before or during the upgrade, your connection will continue to run on the old client. After the upgrade, you may find that the first time you connect it takes slightly longer to join as the AnyConnect Client upgrades on your system.

During the change window, if you attempt to connect to the VPN and it fails, or you are disconnected, please try connecting again. If after a few attempts you are still unable to connect, or you experience any other problems, please feel free to contact the helpdesk:

*Cisco AnyConnect will upgrade from 4.6.04054 to 4.8.03052.

Brief internet outage for halls of residence 06:00 23rd June 2020

Due to essential maintenance, there will be a brief outage (about five minutes) in internet connectivity on the wired and wireless network for all halls of residence on Tuesday 23rd June starting in the morning at 6:00 am. The downtime is expected to last approximately five minutes.

For advice or support, please contact us:

Tue 02 Jun 2020, 17:31 | Tags: All Students

On campus printing from mobile devices, brief unavailability 26 & 28 May 2020

We are updating the print service used by mobile devices - smartphones and tablets on campus. Customers will notice a 10-15 minute printing outage with the potential risk of longer downtime between:

  • 10 am and 12 noon on the 26th May 2020 - (HP Mobile Print)
  • 10 am and 12 noon on the 28th May 2020 - (Kyocera Mobile Print)

For advice or support, please contact us:

Thu 21 May 2020, 12:11 | Tags: All Technical Staff All Staff All Students

VPN maintenance work, Thu 21 May 2020, 6-8am

On Thursday 21st May 2020, between 06:00 and 08:00, we will complete maintenance work on the Campus VPN service ( This is to improve its resilience through the installation of a backup device. If your connection attempt fails or you are disconnected during this time, please try connecting again.

For advice or support, please contact us:

Mon 18 May 2020, 17:11 | Tags: All Technical Staff All Staff All Students

Replacement of legacy print servers, Wed 6 May 2020

We will replace legacy SafeCom print servers with newly commissioned versions between 07:00 and 12:30 on Wednesday 6th May 2020. The benefits from this work, which follows similar upgrades completed in February, include increased capacity and improved future proofing.

We expect the impact on users to be minimal: uncollected printing on the old servers will be deleted, as usually happens after 24 hours. Please send your printing again after 12:30, if necessary.

For advice or support, please contact us:

Tue 05 May 2020, 15:22 | Tags: All Technical Staff All Staff Printing All Students

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