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Hola VPN update: how to remove it

We warned of the dangers of using the Hola VPN Peer-to-Peer service – popular for watching video content online via a web browser plugin or mobile device app – on 31 July and 23 October. As stated then, this service is unsafe and devices using it will be blocked from the University network.

If you have Hola installed, it must be fully removed - see your options.

Wed 30 Oct 2019, 17:00 | Tags: All Students

Watch video content online? Your device is at risk if you use the Hola VPN - take action now

This affects all users of the Hola VPN Peer-to-Peer service, which provides access to internet content using a private network. You might use this service to watch Netflix abroad, for example, via a plugin for your web browser or an app on your mobile device.

The ITS Security team have become aware of a serious security risk in using this free service. The Hola VPN Peer-to-Peer service is unsafe; you should stop using it immediately on all your devices and contact IT Services for guidance on removing it.

Wed 23 Oct 2019, 12:36 | Tags: All Students

Unlimited onsite support for your computer for one full academic year

Staff and students at Warwick can register for onsite support for their personal, privately owned computers by the extended deadline of 30 November 2019 and pay just £30* for unlimited support throughout the entire year. The service is provided in conjunction with our IT partner, XMA. This includes:

  • Unlimited on-campus support for your computer
  • Health checks of your computer to optimise its performance
  • Software support, such as help installing an operating system or other software
  • Hardware support, such as recovery after a virus, or repairs (excluding the cost of components)

Register for the service or read more about what is included.

* The £30 fee applies if you register and make payment by the extended deadline of 30 November 2019. To receive the same support without the support contract costs £45 each visit.

Fri 20 Sep 2019, 17:27 | Tags: All Students

Guide to IT Services for new students

We have created a simple guide for new students to help them get set up and ready to study at Warwick.

Fri 20 Sep 2019, 17:26 | Tags: All Students

Unavailable print and photocopying: Wednesday 28 August 2019 between 6:30 and 9:30pm

On Wednesday 28 August in the evening, most printing will be offline whilst we carry out upgrade work, including:

  • Printing, copying, scanning to email or H: drive on SafeCom enabled Kyocera and HP Multifunction Devices in all staff and student areas
  • Printing on any "N" number print queues or "xx-copier-x" print queues
  • Access to the printing.warwick.ac.uk webpage
  • The Mobile Print and Air Print services
  • The Library Visitor Photocopying Service
  • Printer Credits can be purchased but won't appear or be usable until printing is back online

The ITS-provided CUPS printing service is not affected and you can continue to use it.

Note: On Wednesday 4 September, the legacy student pull-print servers will be retired. More information nearer the time.
If you need advice or support please contact the helpdesk@warwick.ac.uk.

Tue 06 Aug 2019, 15:35 | Tags: All Technical Staff All Staff All Students

** Updates to Student and Staff Pull Print Queue Retirements - action required **

Student Pull Print Queue Retirements

What is happening?

We are retiring the legacy Windows Print servers Olympia and Pacifica that historically provided the Windows Print queues for our Student customers within the University. These servers have been upgraded to newer, higher performance, more flexible and supportable versions. This will aid the stability, reliability and future functionality of the Printing Services.

When?

Wednesday 4th September, between 8.00am-9.00am

Action you need to take:

On Wednesday 4th September at 8.00am you will no longer be able to utilse these older servers.

Please ensure that you have moved across to the new print queues before Wednesday 4th September if you wish to print from your own personal Windows device by following our guides.

Guidance for Mac users is also available.

Alternatively you can use our comprehensive Mobile Print solution.

Staff Pull Print Queue Retirements

What is happening?

We are deleting all of the old staff Pull Print queues (printers where you currently need to swipe your University ID Card to print). From early next year, our current server infrastructure will no longer be supported by Microsoft.The updated infrastructure will be more secure and flexible to meet our ongoing service requirements.

When?

Wednesday 18th September 2019, 10.00am

Action you need to take

From Wednesday 18th September 2019, 8.00am all Kyocera and HP Pull Print queues that live on servers Triton and Rycon will no longer work

Managed Windows 10
If you have a Managed Windows 10 Desktop you will not be affected as you are already using the new print queues, therefore no action is required.

Managed Windows 7
If you have a Managed Windows 7 Desktop you will not be affected as you are already using the new print queues, therefore no action is required.

All Unmanaged Desktops
We need you to install the new queues that are available as per the below guidance before 18th September.

Using an Apple Mac or Unmanaged Windows?

Using a personal Linux device? Try Helpdesk leaflets 6L and 6M

Any questions or concerns?

Please contact the ITS Helpdesk in the usual manner.

Thu 25 Jul 2019, 15:54 | Tags: All Staff All Students