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ITS News for Students

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Printing unavailable, 10:30-12:30, Wed 8 April 2020

The ITS Printing Service will be upgraded between 10:30 and 12:30 on Wednesday 8th April 2020. During this time all printing services we provide (apart from CUPS - Common Unix Printing Service) will either be offline or at risk. The upgrade will provide a more secure, resilient and future-proof printing service.

For any queries, or if you will need temporary printing facilities during the upgrade, please contact us: https://warwick.ac.uk/helpdesk.

Mon 06 Apr 2020, 15:33 | Tags: All Technical Staff All Staff Printing All Students

Data Security during Coronavirus

IT Services advise staff to be aware of increased cybercrime during the Coronavirus outbreak and follow best practice IT security guidance.

For advice or support, please contact us: https://warwick.ac.uk/helpdesk.

Mon 30 Mar 2020, 12:24 | Tags: All Technical Staff All Staff All Students

Two-week universal extension to ALL assessment submission deadlines as a result of the coronavirus outbreak

A two-week universal extension to ALL assessment submission deadlines has been granted as a result of the coronavirus outbreak.

Fri 27 Mar 2020, 12:59 | Tags: All Staff All Students

Coronavirus related mitigating circumstances form in Tabula

We've made changes to Tabula to enable easier coronavirus mitigating circumstances recording for students.

Fri 27 Mar 2020, 10:00 | Tags: All Staff All Students

Replacement of H Drive servers, 2nd-9th March 2020

Between the 2nd and 9th of March we will replace our H Drive servers, bringing them into line with the current generation of server software. Each server will be unavailable for a short period on a specific evening, from 22:00 to 23:00 at the latest. During this time, H Drive folders and files on this server will be unavailable; to work on a file, please save it to your computer beforehand. No data will be lost from your H Drive but if it becomes unavailable while you’re working on a file you may not be able to save your work. Please check the schedule.

Tue 25 Feb 2020, 11:31 | Tags: All Staff All Students

Unavailable internet for up to 5 minutes per change: Tues 3 March 20 between 6:30 to 8:30am

What are we doing?

We're updating network equipment at the University. This task is to replace the routers that connect us to the Internet. We are coming to the end of the support contract with the manufacturer of these routers and if a router suddenly failed we might be unable to fix it.

What will happen?

Changing the routers will take up to five minutes each. During each change, the Internet will NOT be available.
This work is scheduled to take place on Tuesday the 3rd of March from 6:30 to 8:30 am.

For advice or support, please contact us via email: nrsp at warwick dot ac dot uk.

Wed 19 Feb 2020, 15:09 | Tags: All Technical Staff All Students

Students wanted for card sorting workshop with IT Services

We are looking for several students who are willing to spend 45 minutes performing a card sorting exercise. This will tell us how to improve IT services website. Each student will be offered £5 printer credits as a reward for their help. The only requirement is that you’re a current student of the University and have availability to do the workshop on 5th and 12th February at 2.00 pm, 3.00 pm and 4.00 pm.

Thu 30 Jan 2020, 15:05 | Tags: All Students

Student two step authentication for better security

To keep data secure, over the coming weeks we’ll be asking you to take an extra step when signing into Warwick systems. This means you’ll be asked to enter a code when logging in from unrecognised devices. Find out more…

Tue 28 Jan 2020, 08:45 | Tags: All Students

How we share ITS News

We are moving to a model of communication where we share news on our website and would like our readers to subscribe to this news. We are making this change in response to feedback on email volume and the difficulty of maintaining accurate email lists reflecting staff changes.

You will see our news stories now have tags. Using tags will allow us to tailor our news to specific groups of readers.

We intend to stop manually sending emails related to our news. We will contact Heads of Department and Departmental Administrators periodically to check that the right people are receiving alerts.

For advice or support, please contact us: https://warwick.ac.uk/helpdesk.

Fri 24 Jan 2020, 10:32 | Tags: All Technical Staff All Staff All Students

Hola VPN update: how to remove it

We warned of the dangers of using the Hola VPN Peer-to-Peer service – popular for watching video content online via a web browser plugin or mobile device app – on 31 July and 23 October. As stated then, this service is unsafe and devices using it will be blocked from the University network.

If you have Hola installed, it must be fully removed - see your options.

Wed 30 Oct 2019, 17:00 | Tags: All Students

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