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Working securely: Splitting the email address book

We have split the University email address book so that staff and student names are listed separately. This is especially important if you regularly communicate with a mixture of staff and students. It will make our email communication more secure.

In future, we will all need to consult two address books rather than one.

Fri 19 Jun 2020, 13:53 | Tags: All Staff All Students

VPN upgrade, Wed 17th June 2020, between 07:00 and 08:00

On Wednesday 17th June 2020, between 07:00 and 08:00, we are upgrading the VPN service. This is a standard upgrade to the Cisco AnyConnect Client* which includes security enhancements. If you connect to the VPN before or during the upgrade, your connection will continue to run on the old client. After the upgrade, you may find that the first time you connect it takes slightly longer to join as the AnyConnect Client upgrades on your system.

During the change window, if you attempt to connect to the VPN and it fails, or you are disconnected, please try connecting again. If after a few attempts you are still unable to connect, or you experience any other problems, please feel free to contact the helpdesk: https://warwick.ac.uk/helpdesk.

NOTE:
*Cisco AnyConnect will upgrade from 4.6.04054 to 4.8.03052.

Mon 08 Jun 2020, 11:35 | Tags: All Technical Staff All Staff All Students

Brief internet outage for halls of residence 06:00 23rd June 2020

Due to essential maintenance, there will be a brief outage (about five minutes) in internet connectivity on the wired and wireless network for all halls of residence on Tuesday 23rd June starting in the morning at 6:00 am. The downtime is expected to last approximately five minutes.

For advice or support, please contact us: https://warwick.ac.uk/helpdesk.

Tue 02 Jun 2020, 17:31 | Tags: All Students

On campus printing from mobile devices, brief unavailability 26 & 28 May 2020

We are updating the print service used by mobile devices - smartphones and tablets on campus. Customers will notice a 10-15 minute printing outage with the potential risk of longer downtime between:

  • 10 am and 12 noon on the 26th May 2020 - (HP Mobile Print)
  • 10 am and 12 noon on the 28th May 2020 - (Kyocera Mobile Print)

For advice or support, please contact us: https://warwick.ac.uk/helpdesk.

Thu 21 May 2020, 12:11 | Tags: All Technical Staff All Staff All Students

VPN maintenance work, Thu 21 May 2020, 6-8am

On Thursday 21st May 2020, between 06:00 and 08:00, we will complete maintenance work on the Campus VPN service (campusvpn.warwick.ac.uk). This is to improve its resilience through the installation of a backup device. If your connection attempt fails or you are disconnected during this time, please try connecting again.

For advice or support, please contact us: https://warwick.ac.uk/helpdesk.

Mon 18 May 2020, 17:11 | Tags: All Technical Staff All Staff All Students

Replacement of legacy print servers, Wed 6 May 2020

We will replace legacy SafeCom print servers with newly commissioned versions between 07:00 and 12:30 on Wednesday 6th May 2020. The benefits from this work, which follows similar upgrades completed in February, include increased capacity and improved future proofing.

We expect the impact on users to be minimal: uncollected printing on the old servers will be deleted, as usually happens after 24 hours. Please send your printing again after 12:30, if necessary.

For advice or support, please contact us: https://warwick.ac.uk/helpdesk.

Tue 05 May 2020, 15:22 | Tags: All Technical Staff All Staff Printing All Students

Student Records system (SITS) read only, 12-14 May 2020

From 10am on Tuesday 12th to 5pm on Thursday 14th May 2020, the Student Records system (SITS) will be read-only while we perform an upgrade. During this period:

  • Students will be unable to view their academic record, request changes to their student record, view their University financial status or make online payments for fees or accommodation.
  • Staff will be unable to access any of the online Student Records processes usually associated with their roles.
  • Applicants will be unable to view the online Student Records applicant portal (managed by central Admissions) or the Universal Admissions course application form.
Fri 01 May 2020, 16:59 | Tags: All Staff All Students

Renew your Origin software licence by the end of April 2020

We recently renewed the University’s Origin site licence, so if you use this software on an unmanaged computer you must renew the licence by the end of April 2020. If you use Origin on an IT Services Managed Desktop, the licence will be renewed for you.

For advice or support, please contact us: https://warwick.ac.uk/helpdesk.

Fri 24 Apr 2020, 14:00 | Tags: All Technical Staff Software All Students

Zoom video conferencing do's and don'ts

UPDATE 10/6/2020:
The University Information Management Executive Committee has decided NOT to purchase a site licence for the video-conferencing application Zoom. Please use MS Teams for video-conferencing. Here is why the decision was taken.

IT Services recommend the use of Teams.


University network availability, 6-8am, Fri 17 April

We will replace the University's firewalls on Friday 17th April between 6 and 8am. During this time there may be disruption to all University IT services. We anticipate there will be a couple of 10-minute outages within this two-hour window.

This work forms part of our more extensive upgrade of the network. The firewalls protect us from malicious attacks, but we are coming to the end of the support contract with the manufacturer. Therefore if one of the current firewalls failed, we might be unable to fix it. It is therefore imperative the work goes ahead before the exam period starts.

For advice or support, please email: nrsp at warwick dot ac dot uk.

Thu 09 Apr 2020, 16:55 | Tags: All Technical Staff All Staff All Students

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