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Bluecat migration to Infoblox DNS/DHCP rescheduled 6pm, 23rd June 2020

We are rescheduling the Bluecat migration. This will now take place from 6pm on the 23rd June 2020.

Thu 04 Jun 2020, 16:29 | Tags: All Technical Staff

Removal of Flash Player NPAPI plugin from managed computers, Mon 8th June

We will remove the Flash Player NPAPI plugin, chiefly used by the Firefox browser, from all ITS-managed computers on Monday 8th June 2020. This is to improve the security of these devices. You can access Flash-based content beyond this date by using Internet Explorer 11, which has Flash built in.

For advice or support, please contact us: https://warwick.ac.uk/helpdesk.

Thu 04 Jun 2020, 10:55 | Tags: All Technical Staff

Migration from vpn.warwick.ac.uk between 1st and 4th June

IT staff across the University use a VPN service called vpn.warwick.ac.uk. These groups will need to migrate to a new Campus VPN between the 1st and 4th June, next week. If that's you please read the news page which contains a schedule of change over dates and connection details.

For advice or support, please contact us: https://warwick.ac.uk/helpdesk.

Tue 26 May 2020, 15:52 | Tags: All Technical Staff

On campus printing from mobile devices, brief unavailability 26 & 28 May 2020

We are updating the print service used by mobile devices - smartphones and tablets on campus. Customers will notice a 10-15 minute printing outage with the potential risk of longer downtime between:

  • 10 am and 12 noon on the 26th May 2020 - (HP Mobile Print)
  • 10 am and 12 noon on the 28th May 2020 - (Kyocera Mobile Print)

For advice or support, please contact us: https://warwick.ac.uk/helpdesk.

Thu 21 May 2020, 12:11 | Tags: All Technical Staff All Staff All Students

VPN maintenance work, Thu 21 May 2020, 6-8am

On Thursday 21st May 2020, between 06:00 and 08:00, we will complete maintenance work on the Campus VPN service (campusvpn.warwick.ac.uk). This is to improve its resilience through the installation of a backup device. If your connection attempt fails or you are disconnected during this time, please try connecting again.

For advice or support, please contact us: https://warwick.ac.uk/helpdesk.

Mon 18 May 2020, 17:11 | Tags: All Technical Staff All Staff All Students

Replacement of legacy print servers, Wed 6 May 2020

We will replace legacy SafeCom print servers with newly commissioned versions between 07:00 and 12:30 on Wednesday 6th May 2020. The benefits from this work, which follows similar upgrades completed in February, include increased capacity and improved future proofing.

We expect the impact on users to be minimal: uncollected printing on the old servers will be deleted, as usually happens after 24 hours. Please send your printing again after 12:30, if necessary.

For advice or support, please contact us: https://warwick.ac.uk/helpdesk.

Tue 05 May 2020, 15:22 | Tags: All Technical Staff All Staff Printing All Students

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