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Unavailable print and photocopying: Wednesday 28 August 2019 between 6:30 and 9:30pm

On Wednesday 28 August in the evening, most printing will be offline whilst we carry out upgrade work, including:

  • Printing, copying, scanning to email or H: drive on SafeCom enabled Kyocera and HP Multifunction Devices in all staff and student areas
  • Printing on any "N" number print queues or "xx-copier-x" print queues
  • Access to the printing.warwick.ac.uk webpage
  • The Mobile Print and Air Print services
  • The Library Visitor Photocopying Service
  • Printer Credits can be purchased but won't appear or be usable until printing is back online

The ITS-provided CUPS printing service is not affected and you can continue to use it.

Note: On Wednesday 4 September, the legacy student pull-print servers will be retired. More information nearer the time.
If you need advice or support please contact the helpdesk@warwick.ac.uk.

Tue 06 Aug 2019, 15:35 | Tags: Printing

Hola VPN traffic is blocked across campus from today 31 July 2019

We've received a growing number of abuse notifications for Warwick computer (IP addresses). After investigation, we found that computers running Hola have been compromised and used to send out phishing and spam emails.

Computers running the Hola client could be unknowingly used to:

  • download illegal material
  • maliciously attack our network
  • send out phishing and spam emails

Therefore we are blocking all traffic generated by the Hola VPN applications in use across Warwick.

Further information on "hola" and its sister company can be found here:
Your Tool to Access Netflix Content Abroad Is Hijacking Your Internet Connection
Shining a Light on the Risks of HolaVPN and Luminati


For advice please contact the helpdesk@warwick.ac.uk or 73737.

Wed 31 Jul 2019, 10:44 | Tags: Security, Help Desk

** Updates to Student and Staff Pull Print Queue Retirements - action required **

Student Pull Print Queue Retirements

What is happening?

We are retiring the legacy Windows Print servers Olympia and Pacifica that historically provided the Windows Print queues for our Student customers within the University. These servers have been upgraded to newer, higher performance, more flexible and supportable versions. This will aid the stability, reliability and future functionality of the Printing Services.

When?

Wednesday 4th September, between 8.00am-9.00am

Action you need to take:

On Wednesday 4th September at 8.00am you will no longer be able to utilse these older servers.

Please ensure that you have moved across to the new print queues before Wednesday 4th September if you wish to print from your own personal Windows device by following our guides.

Guidance for Mac users is also available.

Alternatively you can use our comprehensive Mobile Print solution.

Staff Pull Print Queue Retirements

What is happening?

We are deleting all of the old staff Pull Print queues (printers where you currently need to swipe your University ID Card to print). From early next year, our current server infrastructure will no longer be supported by Microsoft.The updated infrastructure will be more secure and flexible to meet our ongoing service requirements.

When?

Wednesday 18th September 2019, 10.00am

Action you need to take

From Wednesday 18th September 2019, 8.00am all Kyocera and HP Pull Print queues that live on servers Triton and Rycon will no longer work

Managed Windows 10
If you have a Managed Windows 10 Desktop you will not be affected as you are already using the new print queues, therefore no action is required.

Managed Windows 7
If you have a Managed Windows 7 Desktop you will not be affected as you are already using the new print queues, therefore no action is required.

All Unmanaged Desktops
We need you to install the new queues that are available as per the below guidance before 18th September.

Using an Apple Mac or Unmanaged Windows?

Using a personal Linux device? Try Helpdesk leaflets 6L and 6M

Any questions or concerns?

Please contact the ITS Helpdesk in the usual manner.

Thu 25 Jul 2019, 15:54 | Tags: Printing

** Updates to the Campus Wi-Fi Service - action required **

Updates to the Campus Wi-Fi service - action required to connect to Wi-Fi

On Wednesday 17th July at 10am the SSL encryption certificate used by the campus Wi-Fi service will be renewed.

The immediate effect of this change is that after 10am on Wednesday 17th, if you have a device that automatically connects to the Wi-Fi, you will need to update the connection in order to trust the new certificate, otherwise your device will no-longer connect to Wi-Fi. For most devices, you will simply be prompted to trust the new certificate. For some devices, like android mobile phones, you will need to download and install the new root certificate on your phone in order to trust the new certificate and update your wireless connection.

In order to minimise any disruption to your Wi-Fi connectivity please review the following help pages which give specific instruction on how to set-up a variety of different devices.

Windows 7
https://warwick.ac.uk/services/its/servicessupport/helpdesk/leaflets/network_wifi/leaflet_12d_-wifi_win7.pdf

Windows 10
https://warwick.ac.uk/services/its/servicessupport/helpdesk/leaflets/network_wifi/leaflet_12f-wifi_win10.pdf

Mac and iPhone/iPad
https://warwick.ac.uk/services/its/servicessupport/helpdesk/leaflets/network_wifi/leaflet_12e_-_wifi_mac_iphones.pdf

Android devices
https://warwick.ac.uk/services/its/servicessupport/helpdesk/leaflets/network_wifi/leaflet_12c_-_wifi_android.pdf

The new certificate for “warwick-wireless1.warwick.ac.uk” will be valid until 05/07/2021 and is signed by the “QuoVadis Root CA 2 G3” certificate authority.

If you still have difficulty in setting up your mobile phone / tablet or other device to use the Wi-Fi service following the update then please contact IT Services, Tel. 024765 73737 between 08:30 – 17:30 Monday-Friday, or visit the ‘drop-in’ service located on 2nd floor Library between 09:00 – 17:30 Monday-Friday, or contact your local departmental IT support team.

Mon 15 Jul 2019, 10:53 | Tags: Wi-fi, SSL encryption certificate

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