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Unlimited onsite support for your computer for one full academic year

Staff and students at Warwick can register for onsite support for their personal, privately owned computers by the extended deadline of 30 November 2019 and pay just £30* for unlimited support throughout the entire year. The service is provided in conjunction with our IT partner, XMA. This includes:

  • Unlimited on-campus support for your computer
  • Health checks of your computer to optimise its performance
  • Software support, such as help installing an operating system or other software
  • Hardware support, such as recovery after a virus, or repairs (excluding the cost of components)

Register for the service or read more about what is included.

* The £30 fee applies if you register and make payment by the extended deadline of 30 November 2019. To receive the same support without the support contract costs £45 each visit.

Fri 20 Sep 2019, 17:27

Guide to IT Services for new students

We have created a simple guide for new students to help them get set up and ready to study at Warwick.

Fri 20 Sep 2019, 17:26

Availability of restricted ITS accounts for applicants

At the start of 2019, we began creating ITS accounts for applicants. This allowed applicants to engage securely with our online services, the first of which was the new Wellbeing system.

Before using their applicant ITS account, an applicant must register it. Initially, the account is limited to a few services; there is no email address or access to library journals or departmental resources. What is available depends on the permissions within each service.

As an applicant transitions into a Warwick student, their applicant ITS account is elevated to a normal ITS Account, with the usual wide range of services. The student will need to agree to the IT Acceptable Use Policy.

ITS accounts for applicants will be more widely used in the coming months, this is because they will be used by the Universal Admissions system, launching this year. These accounts will also be supported in SiteBuilder, where you will be able to use them to share web pages and sites with applicants in the same way as for current students.

If you need advice or support relating to this, please contact helpdesk@warwick.ac.uk.

Mon 16 Sep 2019, 12:07 | Tags: Accounts

Managed Desktop Pull Print Queue Migrations - Wednesday 11th September 2019

IT Services will be automatically migrating all Managed Windows 7 and Managed Windows 10 computers from the legacy Kyocera\HP on Triton or Rycon Pull Print queues onto newer, more modern and supportable servers Hanks and Stone.

For further details of this change...

Tue 03 Sep 2019, 12:22 | Tags: Printing Desktop

Unavailable print and photocopying: Wednesday 28 August 2019 between 6:30 and 9:30pm

On Wednesday 28 August in the evening, most printing will be offline whilst we carry out upgrade work, including:

  • Printing, copying, scanning to email or H: drive on SafeCom enabled Kyocera and HP Multifunction Devices in all staff and student areas
  • Printing on any "N" number print queues or "xx-copier-x" print queues
  • Access to the printing.warwick.ac.uk webpage
  • The Mobile Print and Air Print services
  • The Library Visitor Photocopying Service
  • Printer Credits can be purchased but won't appear or be usable until printing is back online

The ITS-provided CUPS printing service is not affected and you can continue to use it.

Note: On Wednesday 4 September, the legacy student pull-print servers will be retired. More information nearer the time.
If you need advice or support please contact the helpdesk@warwick.ac.uk.

Tue 06 Aug 2019, 15:35 | Tags: Printing

Hola VPN traffic is blocked across campus from today 31 July 2019

We've received a growing number of abuse notifications for Warwick computer (IP addresses). After investigation, we found that computers running Hola have been compromised and used to send out phishing and spam emails.

Computers running the Hola client could be unknowingly used to:

  • download illegal material
  • maliciously attack our network
  • send out phishing and spam emails

Therefore we are blocking all traffic generated by the Hola VPN applications in use across Warwick.

Further information on "hola" and its sister company can be found here:
Your Tool to Access Netflix Content Abroad Is Hijacking Your Internet Connection
Shining a Light on the Risks of HolaVPN and Luminati


For advice please contact the helpdesk@warwick.ac.uk or 73737.

Wed 31 Jul 2019, 10:44 | Tags: Security, Help Desk

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