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New initiatives in IT Services

Unavailable print and photocopying: Wednesday 28 August 2019 between 6:30 and 9:30pm

On Wednesday 28 August in the evening, most printing will be offline whilst we carry out upgrade work, including:

  • Printing, copying, scanning to email or H: drive on SafeCom enabled Kyocera and HP Multifunction Devices in all staff and student areas
  • Printing on any "N" number print queues or "xx-copier-x" print queues
  • Access to the printing.warwick.ac.uk webpage
  • The Mobile Print and Air Print services
  • The Library Visitor Photocopying Service
  • Printer Credits can be purchased but won't appear or be usable until printing is back online

The ITS-provided CUPS printing service is not affected and you can continue to use it.

Note: On Wednesday 4 September, the legacy student pull-print servers will be retired. More information nearer the time.
If you need advice or support please contact the helpdesk@warwick.ac.uk.

Tue 06 Aug 2019, 15:35 | Tags: Printing

** Updates to Student and Staff Pull Print Queue Retirements - action required **

Student Pull Print Queue Retirements

What is happening?

We are retiring the legacy Windows Print servers Olympia and Pacifica that historically provided the Windows Print queues for our Student customers within the University. These servers have been upgraded to newer, higher performance, more flexible and supportable versions. This will aid the stability, reliability and future functionality of the Printing Services.

When?

Wednesday 4th September, between 8.00am-9.00am

Action you need to take:

On Wednesday 4th September at 8.00am you will no longer be able to utilse these older servers.

Please ensure that you have moved across to the new print queues before Wednesday 4th September if you wish to print from your own personal Windows device by following our guides.

Guidance for Mac users is also available.

Alternatively you can use our comprehensive Mobile Print solution.

Staff Pull Print Queue Retirements

What is happening?

We are deleting all of the old staff Pull Print queues (printers where you currently need to swipe your University ID Card to print). From early next year, our current server infrastructure will no longer be supported by Microsoft.The updated infrastructure will be more secure and flexible to meet our ongoing service requirements.

When?

Wednesday 18th September 2019, 10.00am

Action you need to take

From Wednesday 18th September 2019, 8.00am all Kyocera and HP Pull Print queues that live on servers Triton and Rycon will no longer work

Managed Windows 10
If you have a Managed Windows 10 Desktop you will not be affected as you are already using the new print queues, therefore no action is required.

Managed Windows 7
If you have a Managed Windows 7 Desktop you will not be affected as you are already using the new print queues, therefore no action is required.

All Unmanaged Desktops
We need you to install the new queues that are available as per the below guidance before 18th September.

Using an Apple Mac or Unmanaged Windows?

Using a personal Linux device? Try Helpdesk leaflets 6L and 6M

Any questions or concerns?

Please contact the ITS Helpdesk in the usual manner.

Thu 25 Jul 2019, 15:54 | Tags: Printing

Unavailable print and photocopying: 17 & 20 July 2019

On Saturday 20 July MOST printing will be offline whilst we carry out upgrade work, including:

  • Printing, copying, scanning to email or H: drive on SafeCom enabled Kyocera and HP Multifunction Devices in all staff and student areas
  • Printing on any "N" number print queues or "xx-copier-x" print queues
  • Access to the printing.warwick.ac.uk webpage
  • The Mobile Print and Air Print services
  • The Library Visitor Photocopying Service
  • Printer Credits can be purchased but won't appear or be usable until printing is back online

The ITS-provided CUPS printing service is not affected and you can continue to use it

Only users of legacy print queues named _SAFECOM are affected by the change on Wednesday 17 July. On this date, _SAFECOM queues will be removed because they are no longer supported. Any customers still using this queue should migrate. If you need advice or support please contact the helpdesk@warwick.ac.uk.

Note: On Wednesday 4 September the legacy student pull-print servers will be retired. More information nearer the time.

Fri 21 Jun 2019, 10:53 | Tags: Printing

Unavailable print and photocopying on 15 December 2018

Print and photocopy facilities provided by IT Services will be unavailable on 15 December 2018 from 7am while we carry out a major server upgrade. We hope to complete the work before 4pm but may continue until then.

All staff and student pull and push printing will be unavailable, including:

  • printing via the Linux Managed Desktop
  • Mobile Print
  • Airprint
  • Mail2Me (scan to email)
  • Copy (including Library Visitor Cards)
  • the printing.warwick.ac.uk web page
  • SafeCom Save-O-Meter
  • AutoStore (scan to folder)

Printer credit processing will also be offline.

Note that the ITS-provided CUPS are not affected by the planned work and will remain available for the duration of this change.

Mon 03 Dec 2018, 09:28 | Tags: Printing

IT at Warwick: Issue 14

Issue 14 of our IT at Warwick eZine is out now, covering Software, HearNow, ITS Guides and more.

Wed 02 Nov 2016, 09:17 | Tags: New initiatives Printing Software

Update on the Argent Court Data Centre power-down in December

We can now confirm details of several major services that won't be affected by the Argent Court data centre power-down on 13 and 14 December.


Printing service unavailable: Saturday 25 July

All IT Services-managed printers will be unavailable from 8am to 3pm on Saturday 25 July while we carry out system upgrade work. This includes the copying and scanning functions.

Tue 14 Jul 2015, 15:23 | Tags: Printing

New Scan to Folder service

With our new Scan to folder service you can place a document on one of our printer/photocopiers, scan it and have a PDF of it sent to your personal (H:) drive.

Mon 22 Sep 2014, 11:54 | Tags: Storage, Printing

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