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Keeping your ITS Account secure

It's essential that you do not share your ITS Account password with anyone – including friends, relatives and IT Services Help Desk staff. Should anyone access your ITS Account, email or any other confidential service that requires your authentication, you will be held responsible for any damages incurred (such as printer credit loss, email abuse or data theft, etc.).

Please observe the following guidelines:

  • Remember to log out of your ITS Account or email when you have finished.
  • If possible, avoid writing passwords down.
  • Never speak your password aloud at any time, especially in public.
  • Change your password often.
  • Choose a password that is difficult for someone to guess but easy for you to remember. Use a mix of letters, numbers, symbols and capitalisation. (See the University's password guidance.)
  • If you suspect that someone else knows your password, change it immediately.
  • Use two-step authentication.

Please see the ITS Security Service for more information about raising an investigation if an ITS Account has been misused.