Skip to main content Skip to navigation

Registration error: invalid University ID or date of birth

If you have just been issued with your University ID, you may need to wait 24hrs to allow the card number to be downloaded from the central records database.

Sample University card with seven-digit ID highlighted

If you have had your University ID longer than 24hrs, please check that you have entered the correct number – ensure that you are entering a seven-digit number.

If you are sure that you have entered the correct information, yet you still receive the error message, then students should contact the Academic Office and staff should contact Human Resources. Both departments are located in University House. They may need to check that they have the correct date of birth associated with your University ID.