Performance Against SLA
Dec-09 | |||
Call Type | Calls Logged | Within SLA | as% |
Maintenance | 17 | 16 | 94% |
RM Warranty | 6 | 6 | 100% |
Toshiba Warranty | 2 | 2 | 100% |
Chargeable | 0 | 0 | 0% |
Service Point Non-Chargeable | 116 | 116 | 100% |
Service Point Chargeable | 11 | 11 | 100% |
TOTAL CALLS | 152 | 151 | 99% |