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Privately owned onsite systems support

Unfortunately as access to the campus is now restricted following the coronavirus outbreak, this service is no longer available. We hope to return as soon as possible.

Who can use this service

If you're a member of the University, we can offer you unlimited onsite system support for your privately owned computer. This is provided by our partners, XMA, and is available at the competitive rate of £30 for the entire academic year if you register and make payment by the extended deadline of 30 November 2019. After this period the cost will be £45 per visit.

Unlimited support from XMA

Use the link below to register your interest and find out more about the service.

  • Please register using your Warwick email address or personal email address (if you do not yet have an Warwick email address)
  • Once registered you will receive an email
  • Click the link in the email to activate your account, log in and purchase

What you get

  • Assistance with common hardware problems e.g. memory, hard disk, screen issues, laptop keyboards*
  • Recovering your computer following a virus attack
  • Reinstalling your operating system from system disks (if you have them)
  • Installing antivirus software
  • Installing licensed software
  • Advice on good PC practice
  • Installing printers and other peripheral devices
  • Configuring operating system settings
  • Getting your computer connected to the network and the Internet
  • Individual assistance, in conjunction with the Senior Tutor's Office, for students with special needs

*The service does not include the cost of any hardware parts required to resolve the fault.

How do you get it

Make an appointment

To make an appointment with an Engineer, visit or call the IT Help Desk, Library 1st floor during normal working hours on:

Internal: 73737
Telephone: 024 765 73737

Or book online outside of office hours.

Appointment times:

Term time: Monday to Friday, 9am to 7pm

Out of term: Monday to Friday, 9am to 4pm

How to find us

When your appointment is due please bring your computer to the XMA Service Point in the Chemistry building. Here's a map of the entrance location.