CRM: What and Why What is CRM? Why has the University decided to invest in an institutional CRM system? What is the new CRM going to be used for? Where will the new CRM be used? Which CRM system has been chosen? What benefits are we likely to see from bringing in CRM?	Accessing and Using the System How can I access the CRM? My department is participating in the pilot project. Whom can I talk to about the CRM rollout? My department is not participating in the pilot project. Is it possible to access the CRM system before the pilot project concludes? What impact will the CRM system have on staff? Will I have the opportunity to test out the system before it goes live in my department? What will be expected of me and what support will I get? What we will need to do with our current data? How can we handle confidential data within the CRM system?
CRM and other systems Will the new CRM system have connections to other software or systems used by the University? What is going to happen to Raiser's Edge? What is going to happen to Kinetic?

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Any further questions? Contact crm@warwick.ac.uk