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Wi-Fi connection tips

Configure 5 GHz band preference (Android and Windows)

If your device supports it, consider configuring your device to prefer the 5 GHz band. This can be done on most Android devices. Windows devices if the network interface card driver supports it. At the time of writing, this cannot be done on Apple IOS or Apple OSX.

On your Android device, navigate to Settings > Wi-Fi > Advanced > Wi-Fi Frequency Band (Auto/5 GHz/2.4 GHz)

On your Windows device the method to access this setting varies depending upon the wireless network card manufacturer.

The 5 GHz band is a less heavily utilised band and is generally less susceptible to external interference which can sometimes mean a performance improvement.

Switch off Wi-Fi Assist (Apple iOS, iPhone, iPad, etc)

As of iOS 9, Apple devices have a new feature called Wi-Fi Assist. This feature is designed to seemlessly switch from your Wi-Fi to your mobile data connection when Wi-Fi connectivity is poor. Although the spirit of this feature is positive, you may wish to switch off Wi-Fi Assist if it is potentially causing you problems or you experience a sudden surge in your mobile data usage.

On your iOS device, navigate to Settings > Mobile Data > Wi-Fi Assist (On/Off)

Switch off Bluetooth devices (All Devices)

If your device supports Bluetooth, consider switching off the Bluetooth if you are not using it. Bluetooth can create subtle interference with Wi-Fi which could affect the performance.


Switch off any mobile hotspots (All Devices)

If you have configured one or more personal devices as a mobile hotspot, please disable this feature. These devices can cause interference with the University wireless network and cause wireless performance issues for others. As per the University network acceptable use policy you must not use your own wireless router, access point or personal hotspot to extend the University network.