News - Network Printing Service
MacOS printing via SMB/spoolss is currently unavailable
MacOS printing via SMB/spoolss is currently unavailable to our HP and Kyocera Push and Pull Print queues because of the raised level of authentication security which Microsoft have recommended be used to secure print servers globally.
The only available workaround at present is AirPrint or MobilePrintLink opens in a new window.
Please log a call with the IT HelpdeskLink opens in a new window with any queries you may have. We apologise for the inconvenience caused. We will continue to develop a long term resolution to this issue.
Update to our Managed Print "just in time" consumables delivery service
For the avoidance of doubt and following on from the unprecedented response to the Covid emergency Printing Services took the decision to redirect all toner and waste toner boxes supplies to ITS Westwood for the Managed Print Fleet.
We then asses where they need to go on a case by case basis and despatch them to our customers at the earliest opportunity.
Please contact the ITS Helpdesk if you have any questions or concerns or have any immediate need for toner or waste toner for your Kyocera or HP Managed Print Devices.
We will of course review this situation in light of increased print volumes as colleagues return to the office and will respond accordingly.
Blue Screen system crashes on Windows 10 - Situation as of: 23/03/2021
We are aware of an issue that may occur for some staff & students when printing from a managed or self-managed (personal) Windows 10 computer.
A BSOD (Blue Screen) can occur and the computer can unexpectedly restart losing any unsaved work.
If this occurs please do not attempt to print again.
We have a fix for Staff that is available via a self install from the Software Center on your staff Managed Windows 10 workstation, please contact the ITS Helpdesk for details or see our associated FAQ for further guidance.
For our Student PC labs and workareas - a fix is currently in the process of being applied
For staff and students using your own self-managed (personal) Windows 10 workstation please contact the ITS Helpdesk and seek support and guidance on how to install the required Microsoft Cumulative update.
We apologise for any inconvenience caused.
Saturday 27th March - Printing Service Outage
On Saturday 27th March from 9AM onwards there will be no access to printing and photocopying services provided by IT Services as major server upgrade work is carried out during the day. We hope this work will be finished before 4pm but may continue until then.
This includes all Staff & Student pull and push printing, including that within the Linux Managed desktop, MobilePrint, Airprint, Mail2Me (Scan to Email), Copy (including Library Visitor Cards), the printing.warwick.ac.uk webpage, SafeCom Saveometer and Autostore (Scan to Folder) and the processing of Printer Credits will also be offline.
Please note that the ITS provided CUPS will be unaffected by these planned works and will remain available for the duration of this change.
Update of installed Kyocera printer drivers - From 08:00am, Monday 14th December 2020
Following customer feedback and internal testing activities we will update the Kyocera printer driver currently in use across all ITS Windows print servers.
This will provide for enhanced document and device compatibility, stability and will enhance the support for device fonts and provide a broad spectrum of bug fixes.
No customer action or disruption to service is expected.
The update will take place silently and at most cause a minimal delay before the push or pull print queue is operational once more.
This should be the position for both Managed and unmanaged Windows platforms.
Mac, Linux/Unix, CUPS, Mobile Print and HP print queue customers are unaffected by this change.
Any customers with concerns or questions should contact the ITS Helpdesk via the usual support channels.
Managed Print Service (MPS) - Infographic November 2020
Mobile Print Update - Printing Services (26/05/2020 and 28/05/2020)
Migration from legacy SafeCom Mobile Print Servers to newly commissioned versions
When are we getting underway and when will we complete this activity?
Starts: 26/05/2020 10:00:00 (HP Mobile Print)
Ends: 26/05/2020 12:00:00 (HP Mobile Print)
Starts: 28/05/2020 10:00:00 (Kyocera Mobile Print)
Ends: 28/05/2020 10:00:00 (Kyocera Mobile Print)
Core Service Upgrade - Printing Services (08/04/2020)
When are we getting underway and when will we be complete?
Starts: 08/04/2020 10:30:00
Ends: 08/04/2020 12:30:00
Server Upgrades - Printing Services (01/02/2020)
Migration from legacy SafeCom servers to newly commissioned versions
When are we getting underway and when will we be complete?
Starts: 01/02/2020 @08:00:00
Ends: 01/02/2020 @12:00:00
CLA - Collection of Royalties Data - Collection Period: Monday 13th January to Friday 21st February
Higher Education - Collection of Royalties Data
The University of Warwick wishes to notify you of a collection of royalty data, conducted by the Copyright Licensing Agency (CLA) for thirty working days from Monday 13th January to Friday 21st February.
This exercise pertains to the use of published material which is being photocopied or re-used in our institution under the terms of our copyright licence. Your co-operation and compliance with all elements is requested in order to fully assist CLA with their royalty distributions.
NB. Please note that not all departments and colleagues will be involved in this exercise. Your department will be contacted explicitly if your support is needed.
The latest list of locations and departments are now available.
For further details of this upcoming activity...
All departments should also ensure that they display the latest version (2019-2022) of the CLA Notice in the locale of the device.