Telephony Service Board
The Service Board will initially meet quarterly and will consist of the following members of the University community:
Service Owner Networks and Telecoms, ITS
Darren Wallis, Director of Student Admissions & Recruitment Academic Office
Julia Pigdeon, Internal Communications Manager Communications Office
Alan Robinson, Director of Training & Conference Centres Andrea Walters, Service Owner (Call Centre) ITS
Michael Drysdale, Head of Service Delivery (Telecoms & Network Services) ITS
John Hemmings, Telecoms Systems Specialist (Telecoms & Network Services) ITS
Mary Stott, Head of Service Delivery (Admin, Commercial & Student Services) ITS
Standing items on the agenda will include:
- Review of metrics against SLAs
- Review of relevance of current services
- Development of current and introduction of new sevices
- Review of projects
- Commitment of resources