Percentage of time that a request for a page is returned within three seconds from on campus (target: 99.9%)

Month	%
Sep '08	99.96%
Oct '08	99.98%
Nov '08	99.99%
Dec '08	100%

Availability off-campus, as measured by Pingdom.com (30 second timeout, from at least 2 out of 10 locations ) (no target set)

Month	%
Sep '08	99.71%
Oct '08	99.99%
Nov '08	99.83%
Dec '08	100%

Percentage of time that a request for a websignon UserLookup request is returned within 5 seconds from within our datacenter* (target: 99.5%)

Month	%
Sep '08	99.99%
Oct '08	99.82%
Nov '08	99.91%
Dec '08	100%

* This might seem contrived. But 5 seconds is the threshold at which other applications will time-out a request to websignon, and since the vast majority of WSOS-enabled apps live in our datacentres, that's where we should measure from.