Percentage of time that a request for a page is returned within three seconds from on campus (target: 99.9%)

Month	%
Jan '10	99.89%
Feb '10	99.90%
Mar '10	99.86%
Apr '10	99.91%
May '10	99.93%
Jun '10	100%
Jul '10	99.99%
Aug '10	100%
Sep '10	99.99%
Oct '10	99.99%
Nov '10	100%
Dec '10	100%

Availability off-campus, as measured by Pingdom.com (30 second timeout, from at least 2 out of 10 locations ) (no target set)

Month	%
Jan '10	99.61%
Feb '10	99.98%
Mar '10	99.93%
Apr '10	99.95%
May '10	100%
Jun '10	100%
Jul '10	99.99%
Aug '10	99.81%
Sep '10	99.91%
Oct '10	99.99%
Nov '10	99.98%
Dec '10	99.97%

Percentage of time that a request for a websignon UserLookup request is returned within 5 seconds from within our datacenter* (target: 99.5%)

Month	%
Jan '10	99.99%
Feb '10	100%
Mar '10	99.97%
Apr '10	99.6%
May '10	100%
Jun '10	99.99%
Jul '10	99.99%
Aug '10	100%
Sep '10	100%
Oct '10	100%
Nov '10	100%
Dec '10	100%

* This might seem contrived. But 5 seconds is the threshold at which other applications will time-out a request to websignon, and since the vast majority of WSOS-enabled apps live in our datacentres, that's where we should measure from.