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Previous Incident Data

Historical Data - Incidents from 2014

Resolution Service Product
Jan14
Feb14
Mar14
Apr14
May14
Jun14
Jul14
Aug14
Sept14
Oct14
Nov14
Dec14
Anti virus Service (Campus Wide)         1           20 11
Software Support                        
Delivered Applications 15 9 14 12 34 52 18 15 13 9 14 5
Host a software license                        
Computer Support 2 1 3 4 1   1 1   3 3  
Managed Linux Desktop 3       1     1 1 1 1 5
Managed Windows 7 Desktop 55 16 17 17 11 15 11 15 10 17 72 20
Moka 5                        
Training computers                        
Remote Desktop Services                   1 1 2
Windows 7 Imaging 1   1   1 1 1 1 2 1    
Workareas 3       2           1  
Workarea Support 2                 1    
Office 2013       2                
Others 1 3 4     2 1 1 2   5 2
Totals
82
29
39
35
51
70
32
34
28
33
117
45

Historical Data -Incidents from 2015

Resolution Service Product
Jan15
Feb15
Mar15
Apr15
May15
Jun15
Jul15
Aug15
Sept15
Oct15
Nov15
Dec15
Anti Virus Service (Campus Wide) 2 2   2     6       5  
Software Support       1 1   2 3 2      
Delivered Applications 32 35 17 14 16 7 16 17 39 21 27 12
Host a software license             1   1      
Computer Support 1 1 1 2   3   1 2 3 3 2
Managed Linux Desktop   4 1   1 3 1 9 6 3 1 1
Managed Windows 7 Desktop 67 37 26 21 8 22 26 32 42 14 38 32
Moka 5                        
Training computers                 1      
Remote Desktop Services   3 2         1 2     1
Windows 7 imaging     1 1       1 1      
Workareas                   1    
Workarea Support                        
Office 2013                        
Others 2 5 2       3 1 2 3 1 2
Totals
104
87
50
41
26
35
55
65
98
45
75
50

Historical Data - Incidents from 2016

Resolution Service Product
Jan16
Feb16
Mar16
Apr16
May16
Jun16
Jul16
Aug16
Sept16
Oct16
Nov16
Dec16
Anti virus Service (Campus Wide) 1 15 5 14 6 1   2   4 4 2
Software Support 1     1       1        
Delivered Applications 21 8 14 5 13 11 20 10 9 6 15 5
Host a software license                     1  
Computer Support 1 1   1   4   3 1     1
Managed Linux Desktop 3 24 4   1 3         4  
Managed Windows 7 Desktop 21 11 16 5 13 12 3 9 7 6 8 2
Training Computers                        
Remote Desktop Services   2     1   1 1   2    
Windows 7 Imaging 1 3   2 1   1 4 3 1 6  
Workareas   1           1   1 1  
Workarea Support                        
Office 2013                        
Others 1   1       2 1        
Totals
50
65
40
28
35
31
27
32
21
20
39
10

Historical Data - Incidents from 2017

Resolution Service Product
Jan17
Feb17
Mar17
Apr17
May17
Jun17
Jul17
Aug17
Sept17
Oct17
Nov17
Dec17
Anti virus Service (Campus Wide) 5 2 5 4 1     2 1 8 1 2
Software Support       1         2   2  
Delivered Applications 7 14 7 9 21 5 18 6 5 8 19 5
Host a software license 1               1      
Computer Support 1       2   1   3 1 1 1
Managed Linux Desktop 4   3   1 3   1 2 4 3 7
Managed Windows 7 Desktop 7 2 10 8 2 1 3 1 6 3    
Managed Windows 10 Desktop         2   1 1 1 2 1 2
Training Computers           1            
Remote Desktop Services     1   2       3   1  
Windows 7 Imaging 2 3       1 1 1 6   3 3
Workareas                   1    
Workarea Support   1               1    
Office 2013                        
Others   1 1   2 1 39 4   2 4 1
Totals
27
23
27
22
33
12
63
16
30
30
35
21

Historical Data - Incidents from 2018

Resolution Service Product
Jan18
Feb18
Mar18
Apr18
May18
Jun18
Jul18
Aug18
Sept18
Oct18
Nov18
Dec18
Anti virus Service (Campus Wide) 4 4 5 1     1 2   1 1 2
Software Support 2       1           1  
Delivered Applications 7 6 15 5 3 2 5 3 7 7 8 6
Host a software license                        
Computer Support   1   1 1 1   1 2 2 2  
Managed Linux Desktop 9 2   1 2 5   1   3 1 1
Managed Windows 7 Desktop 1 3 2   1 1     1 1    
Managed Windows 10 Desktop   5 2 2 2 1   2 1 2 2 2
Training Computers                        
Remote Desktop Services             1   3   1  
Windows Imaging 1 3 3 3   1   1 2 2 4  
Workareas     1           1      
Workarea Support   1                    
Office 2013                        
Others 2   1     2 1 1 2 6 1  
Engineering VDI         1           2  
Totals
26
25
29
13
11
13
8
11
19
24
23
11

Historical Data - Incidents from 2019

Resolution Service Product
Jan19
Feb19
Mar19
Apr19
May19
Jun19
Jul19
Aug19
Sept19
Oct19
Nov19
Dec19
Anti virus Service (Campus Wide) 2 1 1   2 6   6 2 1 1 33
Software Support 2           1 1 2 1 1  
Delivered Applications 7 6 9 9 9 8 18 13 17 27 14 7
Host a software license                        
Computer Support   1         3 1 1   3 1
Managed Linux Desktop 3   1           2 3    
Managed Windows 7 Desktop     1       2   1      
Managed Windows 10 Desktop 2 1 3     7 1 1 1 3 2  
Training Computers                        
Remote Desktop Services   1       1 1 1 3 2   1
Windows Imaging 2 2 4 4 3 3 2   3 4 1 2
Workareas                        
Others 2 1     2 2 3   2 1 4  
Engineering VDI 2 1 1 1   1 1 1       4
Totals
22
14
20
14
16
28
32
24
34
42
26
48

Historical Data - Incidents from 2020

Resolution Service Product
Jan20
Feb20
Mar20
Apr20
May20
Jun20
Jul20
Aug20
Sept20
Oct20
Nov20
Dec20
Anti virus Service (Campus Wide) 2 2 2   2   1 1   1   2
Software Support 1 1 2   1 1 1   1 2 2  
Delivered Applications 15 6 17 7 6 2 6 5 8 9 13 5
Host a software license                 1      
Computer Support     1 1   4     1     2
Managed Linux Desktop 3                      
Managed Windows 10 Desktop 1   4 4 1 1 6 2 1 3 2 2
Training computers                        
Remote Desktop Services     29 15 9 9 7 11 6 5 3 1
Windows imaging 1         6 5     10 1 4
Workareas   1 1                  
VDI             2 1 3   3 5
Others   3 3 2 2 2 5 12 2   1 8
Engineering VDI 1 2 1 3 1 1 4 1   3 4 5
Totals
26 15 60 32 22 26 37 33 23 33 29 34