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Delivering Customer Service Excellence (CCSG & Estates)

Course Overview Dates, Venue and Booking


Support colleagues to improve the level of service we provide to our customers and learn new ways to handle challenging or difficult situations.

Overall aim:

Building on existing skills, the workshop looks at how we deliver excellent service to our customers by exploring who our customers are, our current service delivery and how we can improve.

Who is it for?

The course is aimed at all those who have a customer facing role to play in contributing to our customers’ experiences at the University: including chefs, restaurant, bar and retail staff and accommodation staff.

Duration and Method:

A 2 hour workshop that explores excellent customer service by:

Looking at specific customer service modelsParticipating in group discussions and exercises and sharing experiencesPutting together a personal plan to help identify where we can improve and build on the customer service skills we already have.

LDC have set a minimum number of 10 confirmed bookings per course, based on 50% of the maximum cohort of 20 for Customer Service workshops. This is to ensure we provide high quality development enriched by a full and varied cohort whilst making best use of our (limited) resources”

Staff Privacy Notice

As a member of staff, we ask that you read our updated Staff Privacy Notice carefully as it contains important information on how and why we collect, store, use and share your personal data, your rights in relation to your personal data and who to contact in the event that you have a query or complaint.

 

Date:

Wednesday 6th June 2018

Time

2.00pm to 4.00pm

Venue:

Room AC 01 - Argent Court

Book a place
 

Any questions?

Please contact Tereth Holden, CCSG & Estates Learning and Development

T dot Holden dot 1 at warwick dot ac dot uk ext:74729