|Course Overview||Dates, Venue and Booking|
Support colleagues to improve the level of service we provide to our customers and learn new ways to handle challenging or difficult situations.
Building on existing skills, the workshop looks at how we deliver excellent service to our customers by exploring who our customers are, our current service delivery and how we can improve.
Who is it for?
The course is aimed at all those who have a customer facing role to play in contributing to our customers’ experiences at the University: including chefs, restaurant, bar and retail staff and accommodation staff.
Duration and Method:
A 2 hour workshop that explores excellent customer service by:
Looking at specific customer service modelsParticipating in group discussions and exercises and sharing experiencesPutting together a personal plan to help identify where we can improve and build on the customer service skills we already have
Thursday 22nd February 2018
2.00pm to 4.00pm
Room AC 02 - Argent Court
Please contact Tereth Holden, CCSG & Estates Learning and Development
T dot Holden dot 1 at warwick dot ac dot uk ext:74729