This portal page has been designed to provide easy access for staff to online training and information, including sections which are essential, recommended or available as an optional extra to those who choose to extend their knowledge/learning.
All new starters should be directed to this page as part of their induction. Managers and individuals should also consider which content may be appropriate to existing staff.
Advanced Customer Service for Customer Facing Staff
Advanced Customer Service for Managers
Anti-Bribery Essentials (e-learning module)
Applying Consumer Protection Law at Warwick (e-learning module)
Copywriting for Warwick
Creating Web Content at Warwick
Epigeum Research Integrity (e-learning module)
Focus Group Training
Handling Difficult Conversations
Health, Safety & Fire Induction (e-learning module)
Information Security Framework (e-learning module)
Interview Skills and Techniques for Interviewees
Making a Positive Impact
Minute Writing, an Introduction to
Minute Writing in the Warwick Style
Minute Writing - Refreshing & Developing Your Skills
Professional Development for Secretarial and Clerical staff
Understanding Unconscious Bias (e-learning module)
Understanding Your Strengths
Skills training for CCSG and Estates staff
Avoiding & Resolving Conflict Resolution Training
B11AB Level 2 Responsibilities of a Personal License Holder
CCSG & Estates Induction
Food Safety Essentials (online induction course)
Food Allergens Essentials (online induction course)
HR Skills - Performance Management
HR Skills - Managing Disciplinary
HR Skills - Absence Management
Level 2 Award in Food Safety and Food Hygiene RSPH
Level 2 Award in Identifying and Controlling Food Allergy Risks RSPH
Templates to support the success of learning:
Pre learning discussion template
Post learning discussion template
Warwick has purchased on a subscription basis from Scott Bradbury a collection of video learning resources. These offer flexible, stand-alone training and support activities, to help you address specific issues at work when dealing with colleagues, line management conversations or customer service issues.
Developing Yourself and Your Career
Planning Your Development is an effective online resource that has been developed to support those who wish to make changes but are not sure where to start. Take a look at the step-by-step approach that may help you arrive at an effective personal development plan.
LDCs Career Progression pages include a range of information and activities on taking stock, job applications, interview skills and progressing your career at Warwick.
These are designed to assist you in reviewing where you are and what you need to do to successfully achieve your career change.
Entering into a coaching or mentoring relationship can be a valuable form of support for your career development. Warwick has a number of supported opportunities managed by LDC:
In conjunction with the individual support noted above, you may wish to explore online resources to help get the most out of development conversations and coaching or mentoring relationships.
If you are required to take minutes to service one of the Warwick formal committees, please refer to the Information on Minutes and Conventions published on the Institutional Governance webpages and also the Information for Committee Secretariats.
If you like to learn by reading, a number of LDCs self-directed learning guides below have been developed to support managing yourself and your working relationships.
The Practical EQ Emotional Intelligence Self-assessment Questionnaire
How to Develop Your Emotional Intelligence
Understanding your personality type (MBTI)
Supporting effective working relationships
Managing your time
Assertiveness and handling conflict