Warwick has a three-stage Student Feedback and Complaints Resolution framework. This session will give staff an overview including how to handle student complaints or advise students.
|Who is it for?||
All staff – especially frontline staff within both academic and service departments, personal tutors and anyone who assists students in resolving complaints.
To enable University staff to understand the three-stage Student Feedback and Complaints Resolution Pathway and how to handle student complaints or advise students.
This session will give an overview of the integrated procedure and cover:
For more information please see the complaints website (NB staff need to be signed in to access these pages)and the booking page for the other sessions please see the Complaints website (NB staff need to be signed in to access these pages):
Alison Bell (Assistant Registrar, Academic Registrars Office) and TBC (Administrative Officer, Complaints Resolution)
|Questions?||Contact Jane Cooper, j dot p dot cooper at warwick dot ac dot uk, ext 24893, Learning and Development Centre
|Where & when?|
Would you like to update staff on your department's developments?
Do you have skills within your department which would benefit other staff?
Contact Jane Cooper j dot p dot cooper at warwick dot ac dot uk to discuss
To be added to the Window on Warwick mailing list please contact Jane Cooper j dot p dot cooper at warwick dot ac dot uk