Teresa MacKinnon, Language Centre, University of Warwick
The Language Centre, a service department of the University of Warwick, delivers academic, leisure and business language learning opportunities to students and the local community. The aim of this case study is to document the innovations made to Business Language training that led to a successful bid to deliver training to the UK operation of a German owned utility company (E.ON UK) and its 18,000 employees. The developments discussed here have taken place over a period of 3 years. This article examines the methods used for increasing the volume of our Business Language delivery whilst ensuring that the quality of training is maintained. Moreover, it presents the challenges faced, the changes it has brought to the Centre and future plans.