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Advanced Customer Service for Managers

Course Overview Dates, Venue and Booking

To develop the Manager’s knowledge and skills to enable them to provide a high quality customer service in the workplace, consistently.

Who is it for?

This training is aimed at Managers (junior to senior grades) who have the authorisation to affect systems and processes within their various departments which are key to ensuring the customer experience and service provided by their team / department and organisation by the front line staff is excellent.

Please note: Separate training sessions will be delivered for front line staff, team leaders and managers who engage directly with customers.

Objectives:

At the end of the session, the Managers will be able to:

  • Explain the importance of excellent customer service within an organisation
  • Identify 7 key principles of excellent customer service
  • Identify and reduce the gap between the customer’s expected service and the customer’s perceived service
  • Define their role in providing a high quality customer service
  • Identify areas for development to improve the service provided by their organisation / department / team

Facilitated by:

Organisational Development

Mailing List

Any questions?

Please contact:

openprogrammeadmin at warwick dot ac dot uk