|Course Overview||Dates, Venue and Booking|
To develop the Manager’s knowledge and skills to enable them to provide a high quality customer service in the workplace, consistently.
Who is it for?
This training is aimed at Managers (junior to senior grades) who have the authorisation to affect systems and processes within their various departments which are key to ensuring the customer experience and service provided by their team / department and organisation by the front line staff is excellent.
Please note: Separate training sessions will be delivered for front line staff, team leaders and managers who engage directly with customers.
At the end of the session, the Managers will be able to:
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