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Section 6 - Information regarding keys

What is the current process for collecting my accommodation keys?

Academic Year 2021/2022

The day you arrive is day 0.
Change to international travel rules - Check what COVID-19 tests you need to take and the quarantine rules for travel to England

From Monday 1 Nov 2021, the rules for international travel to England will change in order to simplify travel measures for arrivals from the rest of the world.

The University’s testing services cannot be used for mandated Day 2 and Day 8 testing. This is because those tests must be done by a government-approved testing service and none of the University’s testing services is on the approved list.

If you are traveling within the UK, it is encouraged to take a Day 2 test which can be booked via the facility on campus. You can book online here: Asymptomatic Testing

More information regarding how to receive your test kits once ordered can be found here 

Arrival to campus

If you arrive within Student Services opening hours you will be checked in and issued your permanent accommodation key.

If however, you arrive after Student Services has closed then please go to the Community Safety Hub who will place you into temporary accommodation for the night. You will then need to come to Student Services the following morning (Mon -Fri we are open from 8 am to 8 pm, Sat & Sun 10 am to 6 pm) to collect your term accommodation key and start your quarantine (if required) within this room.

The reasoning behind this procedure is that our test and trace system is not checked out of hours therefore until this is checked (the following morning) we cannot issue a room key.

What do I do if I lose my on-campus room keys?

Between 9am and 5pm a replacement key can be obtained via your Residence Hub or visit Student Services during our opening hours.

If you require a replacement once Student Services has closed please visit Community Safety Hub

If you require a spare key, please bring a photographic I.D. with you.

What do I do if I lose my off-campus keys?

Large Property (lockable bedroom doors)

- During office hours; You can request a temporary bedroom key and front door key if required via your Property Manager. You must return the temporary key(s) when you have been advised to do so by your Property Manager otherwise your student account will be charged.

- Out of Office Hours; Student Services is unable to issue a spare key to you.


I am locked out of my on-campus room. What are the options?

If you find yourself locked out of your bedroom within Student Services opening hours then please visit us or your Residence Hub and we will issue you with a replacement key. This will deactivate your previous one.

If the desk is closed or you are not appropriately dressed for the trip then please contact your resident tutor to gain access to your room, you will still need to get a new key from Student Services if yours has been lost.


On-campus room showing red lights before opening what should I do?

The battery on your bedroom door is running low and therefore will need to be changed before it expires. Please inform Student Services (Ground Floor Senate House) 024 7652 2280 who will then report this to the Estates Maintenance Team.

My on-campus key is not opening my room what should I do?

Inform Student Services (Ground Floor Senate House) 024 7652 2280 who will then report this to the Estates Maintenance Team. If it happens outside office hours call Student Services (or Community Safety Officers on 024 765 22083 if Student Services has closed) and they will contact the out-of-hours contractor. The contractor does have a 4-hour call-out policy.


Can I arrange for a friend to collect my accommodation keys for me?

I'm afraid not. As you are the contract owner for the accommodation, the keys need to be signed for and collected by you


If I am leaving my accommodation outside of Student Services opening hours, where shall I leave my key?

You can complete a key return envelope and leave your keys via our drop box located on the front of Senate House.