Our values

The Residential Life Team (RLT) strive to consistently deliver outstanding service to make everyone within the residences feel part of the campus community. The following is a statement of intent towards ensuring the RLT act and behave in a way that upholds the University's core values.

The University has a set of Guiding Principles which set out the expected behaviours of the University community, both as individuals and as an institution. The RLT uphold and promote these Guiding Principles.

As a member of the RLT our volunteers will:

Be proactive in supporting the residential community and signposting for support where appropriate
Be friendly and approachable, upholding the core values of the University
Exhibit honesty and integrity in the performance of their roles
Set a positive example by seeking to be courteous, helpful, caring and compassionate in all interactions
Abide by the responsibilities and behaviours expected by the University community, as stated in the University's Guiding Principles and Dignity at Warwick Policy
Challenge any behaviours that breach the Dignity at Warwick Policy
Display exemplary conduct at all times and be aware of the impact of any negative behaviour on the University's reputation
Actively collaborate with others to create and maintain effective working relationships through an empathetic understanding of others' needs and expectations and to provide a safe and welcoming residential environment
Be clear and unambiguous when having difficult conversations and managing challenging situations such as when enforcing student discipline
Be observant, promptly reporting anything that is likely to cause harm or distress to people or cause property to be destroyed, damaged or stolen
Report incidents promptly that breach University Regulations and Ordinances
Identify themselves by name, including showing identity cards, if requested

Complaints or feedback regarding the RLT may be submitted to the Senior Wardens using the University Feedback and Complaints Procedure.