Who we are
SPI is made up of a dedicated team of specialists.
Our focus is on improving how students can interact with the services available to them at Warwick.
Put simply, we want Warwick students to have the best possible experience during their time here – and it’s our job to make it easier for staff to provide this.
What we do
We collaborate with staff and students across the University to identify issues they face in certain areas. These areas differ – for example, one project might focus on how students receive messages and communications designed for them, while another will consider how they log mitigating circumstances.
After we’ve identified an issue, we conduct detailed analysis so we can fully understand the problem. Next, we consult with a range of staff and student contacts to identify the best solution, before developing and delivering this solution. Throughout the process, we track and explore how our work is received across campus, ensuring we maintain a collaborative relationship with our stakeholders.
Why we do it
Everything we do is with students in mind – we want Warwick students to have a more consistent experience across departments.
We support Warwick staff through our work, too. By being responsive to departmental needs and asking for views and suggestions from a range of colleagues, we’re creating reliable systems and solutions that free up our staff to focus on what really matters – our students.
On a larger scale, we’re futureproofing the University’s position by providing some of the tools that will help Warwick to evolve and transform as a sector leader. Our aim is for SPI’s work to support Warwick as it grows, thrives, and successfully responds to a changing and unpredictable external landscape.
Put simply, we want Warwick students to have the best possible experience during their time here – and it’s our job to make it easier for staff to provide this."