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Submitting a mitigating circumstances claim - student feedback

From 2019/20, mitigating circumstances have been submitted via a new online portal. We'd really like to hear what you thought of this new portal based on your experience of using it for claims made from 30 September 2019. Your views will be used to make further improvements to our student systems, making the process as clear and straightforward as possible.

Thank you.

Please tell us when you submitted your claim. If you made more than one claim in this academic year, please tick as many boxes as necessary.
To what extent do you agree with the following statements:
Have you made a mitigating circumstances claim in a previous year(s)?
Have you made a mitigating circumstances claim in a previous year(s)?
If yes, please tell us to what extent you agree that the time it took to get a response to your claim compared to previous years was improved.
If yes, please tell us to what extent you agree that the time it took to get a response to your claim compared to previous years was improved.
Did you need to contact a member of staff for assistance during your application process?
Did you need to contact a member of staff for assistance during your application process?
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This form is anonymous. No data which personally identifies you is collected on the form, and the data you provide will be used solely to help us improve our mitigating circumstances process.

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