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COVID-19 FAQ

COVID-19 (coronavirus) FAQ

Last updated: 4 August 2020


We are back

The health and safety of our customers and staff is our number one priority. Therefore, following Government advice, we are implementing a carefully planned, phased approach to reopening. We appreciate your help and understanding as we work through this time together.


Booking your activity

As part of our new safety measures, we are asking that members make a booking for all activities before they arrive.

  • Bookings should be made online and in advance for all activities
  • To log in to your account and make a booking, please click here
  • For a step-by-step guide on how to book, please click here

How do I make a booking?

If you are already a member with us, you will already have an account with us, you do not need to create a new one.

  • Log into your account by clicking the ‘My Account’ button on our homepage or click here
  • If this is the first time you have logged in, you will need to select the ‘forgotten password’ option
  • Please then enter the email address we have linked to your account
  • You may then be asked for your member ID, please note this is different to your card number and can be found on your membership confirmation email
  • You will then receive an email with a link to reset your password
  • Please set a new password and then log in with your email address
  • Click on ‘Make a booking’ to view the activities and times available
  • Select your activity and click book. You will then receive a confirmation email for each booking.

I can’t log in to my account – what should I do?

If you have forgotten your password, please click the forgotten password link and follow the prompts. You will be sent an email to set a new password.

Where do I find my member ID?

Your Member ID is different to your card number. Your Member ID can be found on your confirmation email when you purchased your membership with us.

What’s available to book?

Bookings can be made now for the following activities:

  • Gym sessions
  • Gym inductions
  • Fitness classes
  • Swimming sessions
  • Climbing sessions
  • Badminton
  • Squash

How far in advance can I book?

Inclusive members can book their activities up to 10 days in advance. For all other membership, its 7 days in advance.

How many bookings can I make per day?

You can book up to 4 activities on any given day. Each day you can then make up to 8 bookings for the following 10 days (Inclusive members) or the following 7 days (all other members).

What is available to use?

From 25th July:

  • Gym
  • Swim
  • Fitness Classes

From 1st August

  • Climbing
  • Badminton
  • Squash

I’m not a member, can I use the facilities?

Unfortunately, we are not able to facilitate non-members or pay-as-you-go users at this time. To see our membership and pass options please click here.

What are we doing to keep you safe?

We’ve been working hard in the background to ensure we can welcome your safe return. We are following all safety advice from the government and have put the following measures in place to help protect members and staff so you can get back doing the things you love:

Strict social distancing to ensure everyone keeps a safe distance

We are taking careful actions to facilitate social distancing including:

  • Bookings will be required for all activities. Bookings should be made online and in advance. For a step-by-step guide on how to book, please click here.
  • Clear signage and one-way systems showing where to enter and exit each space
  • Floor stickers to help customers practice social distancing and
  • Reducing the number of people in certain areas of the facility at any one time to minimise congestion and ensure customers and staff can practice social distancing
  • Increased spacing between equipment and within workout areas to allow for appropriate social distancing
  • Fitness spaces have been rearranged to ensure customers can workout at a safe distance

Redefined cleaning standards

We will continue to follow stringent cleaning protocols for proper disinfection, operation and maintenance, as well as adding additional procedures to achieve a new level of cleanliness. This includes:

  • Continuous scheduled disinfection of high-touch surfaces, facilities and equipment throughout the facility
  • Our staff will be fully trained on our new cleaning and safety measures to ensure these are delivered to the highest standards
  • Hand-sanitising stations and equipment sanitiser and disinfectant sprays will be conveniently located throughout the facility
  • All surfaces and high touch areas will be cleaned and then sanitised. This two-step cleaning approach, in line with UKActive guidelines, will ensure all areas are rigorously cleaned
  • Blue paper towels will be used to ensure the highest cleaning standards and reduce the risk of infection

Please familiarise yourself with these new health and safety guidelines before you visit the Sports & Wellness Hub, so you know what to expect before your first visit back.

We will be continuously monitoring all our health and safety policies to ensure we are doing the best we can to help protect our members and staff. Please note that these FAQs are subject to change as we adapt to new government guidelines.

What can I do to protect myself and others?

Each of us will play an important role in making our facilities a safe experience for us all. While enjoying our facilities, please help support a safe, phased reopening of our facilities by following these guidelines:

  • Bookings will be required for all activities. Bookings should be made online and in advance. For a step-by-step guide on how to book, please click here.
  • Please only enter the building at the start of your booking and leave as soon as your session is over
  • Please wipe down equipment before and after each
  • Gym towels are not permitted – please use wipes and blue roll provided
  • Please practice social distancing at all times
  • Please wash or sanitise your hands before and after a workout
  • Please bring your own gym mat if you wish to use one in the gym or in a class
  • Please bring your own water or use our vending machines for refreshments, water fountains are not available
  • If you or a member of your household is displaying symptoms of Covid-19, please stay at home and keep safe


Category FAQs

Find the answers to questions you may have about specific areas of Warwick Sport.

MEMBERSHIPS

When will my membership restart?

Inclusive, Gym, and Swim memberships will restart as soon as we reopen from Saturday 25th July. Racquets and Climbing memberships will restart on Saturday 1st August. Unfortunately Tennis, Learn to Swim and Bear Cubs memberships will remain suspended until we are able to safely re-open these facilities.

What will happen to my membership when you re-open?

All memberships will be reactivated as facilities re-open. Annual memberships will be extended by the period we were closed for and direct debits payments will resume from the 1st of the following month after opening.

I haven’t been a member before but I want to join, what should I do?

You can view all our membership and joining options by clicking here. Alternatively, if you wish to arrange a tour of our facilities and or have a discussion with our membership team, please email sportmemberships@warwick.ac.uk.

I cancelled my membership while you were closed but I want to re-join. What should I do?

You can view all our membership and joining options by clicking here. Alternatively, if you wish to arrange a tour of our facilities and or have a discussion with our membership team, please email sportmemberships@warwick.ac.uk.

My membership expired whilst you were closed, what should I do?

All memberships were suspended when we closed on 20th March 2020 and will automatically be extended by the period for which we were closed. Your expiry date will therefore have changed.

I don’t feel comfortable returning to use the facilities yet, what should I do?

Nothing matters more to us than the health and wellbeing of our customers and employees. Please be reassured that we have implemented a range of measures to ensure we can open and operate our facilities safely.

If you have any concerns, please contact our team at sportmemberships@warwick.ac.uk. We aim to respond to all emails as quickly as possible but we appreciate your patience at this busy time.

We will also be continuing to support your fitness and wellbeing at home. We will be streaming a selection of your favourite classes on our exclusive members only Facebook group and you can access more at-home workouts and weekly advice and inspiration from our expert team.

Can I cancel my membership?

Please be assured that we have implemented a range of measures to ensure we can open and operate our facilities safely. If you have any concerns, please contact a member of the team through sportmemberships@warwick.ac.uk.

Can I get a refund on my membership?

Please be assured that all memberships were suspended whilst we were closed. Unfortunately, we can only consider refunds in line with our membership cancellation and refund policy. To request to suspend or cancel your membership, please complete our membership cancellation form.

I am a final year student and not returning to Warwick, can I get a refund for my membership?

We are in the process of providing pro-rata refunds for final year students that are not returning to campus next academic year. If you have not yet received an email about a membership refund, this may be because:

  • Your University end date is not in 2020 and therefore you are assumed to be returning next year. Our system will pick you up as requiring an extension to your membership rather than a refund.
  • We do not have details of your University end date. Our system will pick you up as requiring an extension to your membership rather than a refund.

If you are a final year student or your circumstances have changed and you’re not planning to return to Warwick, we will need to see evidence of this in order to be able to cancel your membership and approve a pro-rata refund. Please email evidence to SportMemberships@warwick.ac.uk

CHANGING FACILITIES

Do I need to arrive ready to workout?

Yes, please do arrive ready to workout where possible as the changing rooms have limited capacity.

Are there any changing facilities and showers available to use?

To help support the safety measures we have in place, upon reopening, some of our changing amenities will be temporarily unavailable.

  • Please come ready to take part in your activity
  • Do not use the changing facilities or showers unless essential
  • Some changing facilities and showers will be available but these will be limited
  • If using the changing facilities, please remember to follow the safety measures displayed

Are lockers available to use?

There will be a limited number of lockers available but customers will be advised to thoroughly wash their hands before and after using the lockers. Please also adhere to the social distancing rules when using lockers.

GYM & CLASSES

How do I book a gym session or class?

Bookings for all activities can be made online through the My Account section on our website. If you are a member you will already have an account with us. For help getting started, please click here.

Are fitness classes happening?

Yes, our fitness classes will be available when we re-open. We will be using some of large, light and airy indoor spaces, such as our Sports Arena, to create exciting new environments for your favourite fitness classes - giving you the confidence and space you need to workout safely.

  • Bookings are required for all classes - please book your next class online here
  • Classes will be spaced at least 15 minutes apart to allow for our team to clean the studio and sanitise equipment
  • Please bring your own mats for classes as unfortunately they will not be provided at this time.

Are there any classes I can access from home?

We will be continuing to support your fitness and wellbeing at home. We will be streaming a selection of your favourite classes on our exclusive members only Facebook group and you can access more at-home workouts and weekly advice and inspiration from our expert team.

Do I need to arrive early for my booking?

Please arrive no more than 10 minutes before your booking start time and please leave the facility as soon as your booking finishes. Access through the turnstiles will only be permitted a maximum of 10 minutes before the start of your activity.

What do I need to bring for my activity?

  • Workout gear: Please arrive ready to work out to avoid using the changing rooms
  • Minimal belongings: Please only bring the essentials to avoid using the lockers
  • Full water bottle: Water fountains will be unavailable for hygiene reasons. Vending machines will be available.
  • Floor mat: If you would like to use a mat for your session or class, please bring your own.
  • Towel: Gym towels will not be permitted. Please bring your own towel if you’re using the pool. There are cleaning stations located throughout the Sports and Wellness Hub with disinfectant spray and paper towels

What will be different in the Gym?

We’re making the most of the large, spacious design of the gym to maximise social distancing - creating the perfect environment for you to workout with confidence. We have implemented a number of procedures to ensure your workout is as safe and enjoyable as possible. These include:

  • Spacing or relocating equipment for social distancing
  • One-way systems with clear signage on how to enter, exit and move around the gym floor safely
  • Designated gym session booking slots to manage numbers in the gym

How will equipment be cleaned?

In addition to already intensive cleaning efforts, several protocol additions are being made for further sanitation including:

  • Enhanced cleaning protocols and rotas
  • Cleaning stations with disinfectant spray and wipes, located throughout the space to ensure users can clean all equipment before and after use
  • Our staff will clean all open areas of the gym throughout the day and every night after closing
  • to wipe down equipment before and after use

Why can’t I bring my own gym towel?

In line with guidance from UK Active it is advised not to bring and use gym towels to avoid the spread of germs.

Can I book a personal training session?

Unfortunately, personal training sessions will not be available at this time as we are prioritising space for member use. Please check our website for regular updates.

Can I book a gym induction?

Yes, inductions will be available to book online here and will be delivered in person by our fitness team in a socially distanced manner on the gym floor.

SWIMMING POOL

Is the swimming pool open?

Yes, the swimming pool will be available for lane swimming only. Please be aware of the measures in place to ensure the safety of our members and staff:

  • We are limiting capacities to support social distancing and swim sessions must be booked in advance
  • Pay as you go will not be available at this time
  • A maximum of three people allowed per lane
  • Follow all directional signage in the changing village
  • Please leave as soon as your session has finished

Book your next swim here.

Will the sauna and steam room be open?

Unfortunately the sauna and steam room will remain closed. We will reopen these facilities as soon as we’re able to.

SWIMMING LESSONS

Is the Warwick Sport Learn to Swim programme taking place?

Unfortunately Learn to Swim lessons are not yet available. We will contact all learners ahead of the programming restarting. Please be assured that Learn to Swim memberships remain suspended until further notice and no payments will be taken until the programme resumes. We are working hard with Swim England to be able to restart the programme as soon as we can.

How can I support my child when the lessons re-start?

We are aware that having not been in the water for some months many children will be really excited about returning and some less so. As we re-start lessons our focus will be on ensuring sessions are enjoyable, with formal assessment pausing to allow swimmers to build confidence, fitness and technique over their first few weeks. The information below outlines what we are doing to support swimmers and in return we are asking all adults and swimmers to do the following wherever possible.

  • Arrive ‘beach ready’, with swimming clothing on.
  • Minimise the time spent within the changing village before or after sessions.
  • Not to arrive more than 10 mins before the start of your lesson and leave promptly on completion.
  • Not to attend if you feel unwell and are displaying symptoms of Covid-19.
  • Wherever possible swimmers should be accompanied by one adult to help reduce the number of people in the facility and sitting on poolside.

What changes are being put in place to keep children safe during Learn to Swim lessons?

Swim England have produced really clear guidance for swim lesson operators and we are following this within our facility. This includes the provision of:

  • Clear signage showing where swimmers will enter and exit the pool during swimming lessons
  • Floor stickers to help customers practice effective social distancing within the hub
  • Training for our swimming teachers to adapt to the new style of delivery
  • Reducing the number of people in certain areas of the facility, including the swimming pool and changing village, at any one time to minimise congestion and ensure customers and staff can practice social distancing.
  • We are increasing the time between our swimming lessons from 5 minutes to 15 minutes to ensure full cleaning of swimming equipment and reducing the footfall within the changing area to allow for social distancing.

We will continue to follow stringent cleaning protocols for proper sanitation, operation and maintenance, as well as adding additional procedures to achieve a new level of cleanliness. This includes:

  • Continuous scheduled sanitation of high-touch surfaces, facilities and equipment throughout the facility
  • Our swimming teacher staff will be fully trained on our new cleaning and safety measures to ensure these are delivered to the highest standards. Including equipment cleaning policies for our swimming lesson equipment.
  • Hand-sanitising stations and equipment sanitisation spray will be conveniently located throughout the facility

What changes should we expect for class delivery?

  • The initial lessons will be delivered to support your child back into the water, to allow them to feel confident and enjoy their time in the pool again. Our teachers will then look at assessments of competencies to check your child is in the best class for them.
  • Teachers and assistant teachers will only deliver from the side of the pool and will not be in the water with children.
  • We will ensure the deliver space for each lesson allows for appropriate social distancing during the class.
  • If equipment is needed, the same piece will be used for the same child, throughout the lesson. All equipment will be thoroughly cleaned at the end of each lesson. We would encourage swimmers to bring their own swim toys if relevant to swimmer stage.

Do I need to do anything to ensure my child still has a space in their lesson?

Once lessons have resumed we will restart your direct debit, your first direct debit will be adjusted to account for the 11 days of non-delivery during March.

Will Café Nero be open

Yes, it will be open for take away and dine in options but there will be a reduced capacity within the seating area.

My child hasn’t swum for several months, what happens if they need to change class?

We understand that some children might feel a little nervous coming back into the water, our teachers are ready to support all swimmers and if necessary we can adjust swimmers into a different stage until they are feeling confident in the water again.

Will I be able to watch my child during their swimming lesson?

Yes, we have indicated where parents will be able to sit in our viewing gallery, some of the seating will not be available to ensure social distancing measures are adhered to.

Will I have to wear a mask within the Sports Hub or pool area?

Currently this is not mandatory within the building but we will continue to monitor advice and will communicate with users if this position changes.

What will the changing facility policy be?

We are requesting that swimmers arrive ‘beach ready’ which means arriving with swim clothing on and wherever possible leaving without using the changing rooms. Where this is not possible we request all customers spend as little time as possible in the changing village.

I have another question, how can I contact you?

If you have a general query or question not answered in our frequently asked questions pages, please email swim@warwick.ac.uk. Due to the current restrictions, it may take us longer to reply but we will endeavour to respond as quickly as possible.

CLIMBING

When will the climbing and bouldering walls be open?

The climbing and bouldering walls re-opened on Saturday 1st August

What will be different in the climbing centre?

We are following all government and ABC guidelines and putting in place the following measures to keep our members and staff safe:

  • When you arrive for your climbing session please wait outside the Sports and Wellness Hub underneath the covered canopy. Please do not wait by the entrance or enter the Sports and Wellness Hub until you are asked to do so by a member of the climbing team. There will be up to 50 climbers waiting and up to 50 climbers exiting the building and we need to ensure there is sufficient space to allow people to pass safely. When you are collected by a member of the climbing team you will be taken down to the climbing centre
  • Additional hand sanitising stations to allow members to sanitise their hands before and after they climb.
  • Reduced climbing capacity to allow for more space, minimise congestion and ensure everyone can practice social distancing.
  • All climbing sessions must be pre-booked in advance.
  • Clear signage and one-way systems showing where to enter and exit.
  • Floor stickers to remind members to practice social distancing.

Important health and safety information

  • Please do not attend if you are feeling unwell.
  • Should an infected person visit the climbing centre, due to the nature of climbing there is a risk of virus transfer through droplet transfer, smear infection or aerosol aspiration. We need to make members aware of, and accept, this risk and consider their own circumstances before attending.
  • If you have concerns about returning to climbing please speak to a member of the climbing team.

What should I do before I visit?

  • Please pre-book your climbing session online
  • Please read our new health and safety information before your first visit.
  • Do not attend your booked session if you are displaying symptoms of Covid-19 and cancel your booked session via My Account
  • Hire equipment will be available.

What is happening with my climbing membership?

Climbing memberships will be reactivated from 1st August when the climbing centre re-opens. If you pay by direct debit your membership will automatically be reactivated on 1st August. If you pay annually your membership will be extended by the period for which we were closed.

Can I pay and play to use the climbing walls?

Unfortunately we cannot accommodate pay as you go users at this time.

Courses

We are unable to run any courses at the moment but will contact members when the situation changes.

BEAR CUBS AND SQUAD PROGRAMME

The Bear Cubs programme recommences 8th August. Bear Cubs memberships will be reactivated on this date.

Can I pay and play to use the climbing walls?

Unfortunately we cannot accommodate pay-as-you-go users at this time.

What to do before your child’s session

  • As part of our new safety measures you will need to pre-book a Bear Cub climbing session online before you arrive. By booking a Bear Cubs session you give informed consent for your child to take part in Bear Cubs sessions run by Warwick Sport.
  • Please read our extensive safety measures which are in place to help protect you and your child, other members and our staff.

What to do when you arrive

  • Please check in at the Sport and Wellness Hub reception and then make your way to the Climbing Centre. Please wait outside in the corridor. Do not enter the Climbing Centre until you are asked to do so by a member of the climbing team.
  • Please ensure your child stores their bag in the Climbing Centre lockers. He will need either a £1 or a locker token.
  • Only water bottles may be brought into the session as the water fountains will be out of use.

Will my child be able to use a harness and shoes provided by Warwick Sport?

  • Yes. Harnesses and shoes specifically allocated for Bear Cub session will be available, although we encourage children to bring their own harnesses and shoes.
  • Harnesses and shoes provided by Warwick Sport will be regularly cleaned.
  • Children must wear socks when using shoes provided by Warwick Sport.

Collecting your child

Please collect your child no more than 15 minutes before the end of their session.

PHYSIOTHERAPY

Is the physiotherapy practice open?

The physiotherapy practice remains closed at this time but we will continue to monitor guidance and demand for as long as the service remains closed.

TENNIS

Are the Tennis courts open?

Unfortunately both the indoor and outdoor tennis courts remain closed at this time. We are implementing a carefully planned, phased approach to reopening our facilities and will reopen the Tennis Centre as soon as it is safe to do so.

What is happening with my tennis membership?

Whilst the tennis courts remain closed, tennis memberships will remain suspended and will be reactivated once we are able to facilitate safe play across our courts. Annual memberships will be extended by the length of time we are closed and direct debit payments will remain frozen until we reopen the Tennis Centre.

How do I book a court?

Unfortunately courts are not available to book until the Tennis Centre reopens.

RACQUETS

When will Racquets be available?

Both badminton and squash re-opened on Saturday 1st August. Unfortunately table tennis is not available at this time.

What is available to book?

Badminton and squash is available to book online now for members only. Inclusive members can book courts up to 10 days in advance, Racquets members can book up to 7 days in advance.

How do I book a court?

Courts can be booked online via My Account. When confirming your booking, please ensure you provide the names of all attendees when confirming the booking – this is important to support track and trace procedures.

What do I need to do when I arrive?

Please ensure you swipe in so we know you have attended your booking – this is important to support track and trace procedures. For squash, please swipe at the entrance to the squash courts. For badminton, please swipe through the end access gate and enter the building as a group. Any non-members must register at Reception before entering the building.

Can I bring a friend who isn’t a member?

Unfortunately we cannot accept pay as you go users at this time, we can only accept members.

Can I hire equipment?

No, unfortunately your own equipment must be used at this time, we do not have equipment for hire.

What are the guidelines for playing badminton?

Please ensure you read the latest England Badminton guidelines before booking and playing badminton.
https://www.badmintonengland.co.uk/media/8900/rtp-player-2.pdf

What are the guidelines for playing squash?

Please ensure you read the latest England Squash guidelines before booking and playing squash.

https://www.englandsquash.com/back-to-squash/guidance-for-players

FACILITY HIRE BOOKINGS

What facilities are open/available to hire?

We have a number of pitches and facilities available for hire. For booking requests, please contact us here.

I already have an event or booking with you, can it still go ahead?

If you already have a booking with us and have not already heard from our team, please contact them via sportsales@warwick.ac.uk to discuss your booking.

I have a regular booking with you, what will happen to this?

We are following all the latest guidelines from the government and National Governing Bodies for sport to ensure we can facilitate safe play at our facilities. If you have not already heard from our team regarding your existing booking, please contact sportsales@warwick.ac.uk.

STUDENT SPORT CLUBS

There has been a change to the price of the club pass for 2020/21, with a summary provided previously to clubs. Further questions can be directed to the club development email address and we will share FAQs through this in future updates with clubs. We have also produced the first version of our own Warwick Returning to Sport plan that will support clubs to safely get back to training and ultimately competition. Please make sure you look at that summary in addition to the questions below.

Please find a summary of our latest planning for the resumption of student sport here and updated information on the Club Pass fees for 2020/21 here.

Further information on BUCS planning and Student Union preparation for next year can be found here.

Can I get a refund on my club pass, federation fee or sports club membership?

The Sports Partnership which comprises of both the Students' Union and Warwick Sport can confirm that we are not in a position to offer refunds for club passes, federation fees or sports club memberships. Given the stage of the academic year, the support that is still being provided to clubs, the grants that have already been issued and that these fees also contributes to the long term future of your clubs, we have taken this difficult decision.

Will we still be allocated a training time based on our handover pack request?

Yes, we will work through your packs and confirm what you have been allocated by the team. As we know restrictions on sporting activity will still be in place in October so there will be interim arrangements put in place that will delay the start of these allocated sessions but we will make sure all clubs are still able to train together.

What will training look like next term?

All clubs will be given a training time / venue, with most sessions being held outdoors initially. The initial timetable will run from the start of term up to the end of October and in week 1 of term we will confirm what the arrangements are from the 1st November so clubs can plan their activity and training.

What are the plans for pre-season training?

We will support some pre-season training but ask that clubs contact the performance sport team after the 6th July if they want to discuss any organised training before the start of term.

Some governing bodies have approved training, why can’t we train if we’re careful?

Training has currently been approved for elite athletes, with strict medical protocols in place or through 1:1 sessions. It is not yet safe to plan to conduct training sessions that include groups coming together. The Return to Sport Plan outlines how we will work with clubs to get them back playing at the earliest opportunity.

What access will we have to facilities as a club?

We’ll be working hard to make sure we get clubs safely back to training as quick as possible. There will initially be restrictions on access to the Sports Arena for everyone and where this impacts a team we will identify an alternative space so they can complete some physical training and come together as a team.

Will all clubs return to full training and competition at the same time?

Sports will move through the phases of the plan at different speeds and we will follow NGB guidance throughout. Following this will help us all get back to playing the sports we enjoy at an appropriate time rather than waiting for all sporting activity to be approved.

ROCK UP / ACTIVE LEAGUES

Our Active Wellbeing programme, including Rock up and Play and our Sports Leagues, remains paused until further notice. We hope to re-start this activity in September in accordance with government and governing body guidance. We will provide updates as we have them.

OTHER FAQS

What are the opening hours?

We are pleased to confirm that opening hours for facilities that are opening remain un-changed. Our facilities will be opened in phases once it is safe to do so, please check what is open and pre-book your activity before visiting. Opening hours will be the same as they were before closure.

Will Café Nero be open?

Yes Café Nero is open with a limited seating area for customers. Please follow all signage and practice social distancing.

Are you accepting cash payments?

No, the Sports and Wellness Hub remains cashless, helping to reduce unnecessary contact. Please also note that the car park machines now only accept card payments, not cash.

Can children use the facilities?

Junior members are permitted to use the facilities in line with their membership restrictions and they must follow the safety measures in place. As with all other offerings, space will be limited and a booking will be required for the gym, classes and swimming pool.

What should I do if I start to feel unwell whilst at the Sports Hub?

If you start to feel unwell, please use the 111 online coronavirus service if you have either:

  • A high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
  • A new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
  • Loss of smell or taste

The 111 online coronavirus service will ask about your symptoms and advise on how to protect yourself and others.

In order to protect others if you do feel unwell, please inform the Operations Manager at the facility.

If you have flu symptoms or are feeling unwell, please stay at home and keep safe.

When will these restrictions be lifted?

We are following guidance from the government, Public Health England and UKActive to make sure we can keep members and staff safe. We will ease restrictions when we have been advised it is safe to do so.

I have another question, how can I contact you?

If you have a general query or question not answered in our frequently asked questions pages, please email warwicksport@warwick.ac.uk. Due to the current restrictions, it may take us longer to reply but we will endeavour to respond as quickly as possible.