Coronavirus (Covid-19): Latest updates and information
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COVID-19 FAQ

Covid-19 FAQ

Last updated: 23 October 2020


Alert level update

From Saturday 24 October Coventry will move into the High Covid alert level. We want to reassure our members that the safety of our customers and staff is our top priority.

Warwick Sport facilities, including the Sports and Wellness Hub and Tennis Centre, will remain open and we will continue to follow strict government and national bodies advice so that customers can use our facilities in complete confidence. There will be a small number of changes that will impact activity in line with Government, UKActive and Sport England guidance.

The biggest change is that all indoor team and individual sports can only be played with members of the same household or support bubble. Activities include squash, badminton, indoor tennis, climbing and all indoor team sports. Exemptions include organised Higher Education Sport and other Educational groups, disability sport and under 18s.

What has changed now Coventry has moved to a ‘High’ Covid alert level?

Please be assured that our facilities remain open and we are operating in a Covid secure way. Most of our facilities continue to operate as they are now, including the Gym, Swimming Pool and Fitness classes. The biggest change is that all indoor team and individual sports can only be played with members of the same household or support bubble.

Which activities are affected by the new indoor sports rules?

From Saturday 24 October, the following activities can only be played with someone from your own household or support bubble:

  • Badminton
  • Squash
  • Climbing
  • Indoor Tennis

These rules apply to all participants regardless of the Covid alert level that they live in.

What is exempt from the new indoor sport restrictions?

The following groups are exempt from the new restrictions and can therefore participate with others outside their household or support bubble, and the rule of six does not apply:

  • Organised Higher Education sport and other educational groups – this includes University Sports Clubs, student Rock Up sessions, and intramural sport
  • Supervised activities for under 18s
  • Supervised activities for disability Sport

Please note that all other measures apply including strict social distancing protocols.

What is happening to my membership?

You can continue to use your membership as normal as long as current guidance is followed. Please remember you can only do the following activities with someone from your own household or support bubble: Badminton, Squash, Climbing, Indoor Tennis and all indoor team sports. These rules will apply to all participants regardless of the Covid alert level that they live in.

I already have a booking but this goes against the latest guidelines, what should I do?

For the safety of other customers and staff, please do not attend if you have a booking that does not meet these new guidelines. If you are a member or pay as you go customer and have paid for your booking, please contact us warwicksport at warwick dot ac dot uk to arrange a refund. If you are a member and have a booking that is included in your membership, please cancel your booking online via My Account.

I am not comfortable using the facilities, can I cancel my membership?

Please be reassured that we are a Covid secure venue and we have numerous measures in place to ensure we can operate safely. If you would like to speak to a member of the team regarding your membership, please contact us.


Booking your activity

As part of our new safety measures, we are asking that members make a booking for all activities before they arrive.

  • Bookings should be made online and in advance for all activities
  • To log in to your account and make a booking, please click here
  • For a step-by-step guide on how to book, please click here

How do I make a booking?

If you are already a member with us, you will already have an account with us, you do not need to create a new one.

  • Log into your account by clicking the ‘My Account’ button on our homepage or click here
  • If this is the first time you have logged in, you will need to select the ‘forgotten password’ option
  • Please then enter the email address we have linked to your account
  • You may then be asked for your member ID, please note this is different to your card number and can be found on your membership confirmation email
  • You will then receive an email with a link to reset your password
  • Please set a new password and then log in with your email address
  • Click on ‘Make a booking’ to view the activities and times available
  • Select your activity and click book. You will then receive a confirmation email for each booking.

Do I have to wear a face covering at the facilities?

From Monday 28 September, all customers and team members are required to wear a face covering when entering and walking through our buildings to get to their activity. This includes walking from space to space at the Sports and Wellness Hub, Tennis Centre, Cryfield Sports Pavilion and Westwood Games Hall.

Face coverings will not need to be worn during your activity such as when in the gym, fitness classes, climbing centre, swimming pool and poolside, squash courts, changing rooms and in the Sports Arena.

Our customers and staff are our top priority. That’s why we’re going further and following stricter safety protocols to reassure and ensure everyone can enjoy their experience with us safely and confidently.

Is there NHS track and trace at the facility?

The NHS COVID-19 QR code will be available throughout our buildings for you to scan using the NHS COVID-19 app. This is to be able to track and trace footfall through our facilities in order to keep you safe and will be used as a secondary precaution to pre-booking your activity and swiping your membership or Uni ID card to enter our buildings.

I can’t log in to my account – what should I do?

If you have forgotten your password, please click the forgotten password link and follow the prompts. You will be sent an email to set a new password.

Where do I find my member ID?

Your Member ID is different to your card number. Your Member ID can be found on your confirmation email when you purchased your membership with us.

What’s available to book?

Bookings can be made now for the following activities:

  • Gym sessions
  • Gym inductions
  • Fitness classes
  • Swimming sessions
  • Climbing sessions
  • Badminton
  • Squash

How far in advance can I book?

Inclusive members can book their activities up to 10 days in advance. For all other membership, its 7 days in advance.

How many bookings can I make per day?

You can book up to 4 activities on any given day. Each day you can then make up to 8 bookings for the following 10 days (Inclusive members) or the following 7 days (all other members).

I’m not a member, can I use the facilities?

Yes we are welcoming non-members who can pay & play for activities including gym, swim, classes, racquet sports and climbing. View our casual fitness options to find out more.

If you have been with us before, simply log in to your account to book and pay online. If you’re a member of the public and haven’t been with us before, create an account to get started.

What are we doing to keep you safe?

We’ve been working hard in the background to ensure we can welcome your safe return. We are following all safety advice from the government and have put the following measures in place to help protect members and staff so you can get back doing the things you love:

Strict social distancing to ensure everyone keeps a safe distance

We are taking careful actions to facilitate social distancing including:

  • Bookings will be required for all activities. Bookings should be made online and in advance. For a step-by-step guide on how to book, please click here.
  • Clear signage and one-way systems showing where to enter and exit each space
  • Floor stickers to help customers practice social distancing and
  • Reducing the number of people in certain areas of the facility at any one time to minimise congestion and ensure customers and staff can practice social distancing
  • Increased spacing between equipment and within workout areas to allow for appropriate social distancing
  • Fitness spaces have been rearranged to ensure customers can workout at a safe distance

Redefined cleaning standards

We will continue to follow stringent cleaning protocols for proper disinfection, operation and maintenance, as well as adding additional procedures to achieve a new level of cleanliness. This includes:

  • Continuous scheduled disinfection of high-touch surfaces, facilities and equipment throughout the facility
  • Our staff will be fully trained on our new cleaning and safety measures to ensure these are delivered to the highest standards
  • Hand-sanitising stations and equipment sanitiser and disinfectant sprays will be conveniently located throughout the facility
  • All surfaces and high touch areas will be cleaned and then sanitised. This two-step cleaning approach, in line with UKActive guidelines, will ensure all areas are rigorously cleaned
  • Blue paper towels will be used to ensure the highest cleaning standards and reduce the risk of infection

Please familiarise yourself with these new health and safety guidelines before you visit the Sports & Wellness Hub, so you know what to expect before your first visit back.

We will be continuously monitoring all our health and safety policies to ensure we are doing the best we can to help protect our members and staff. Please note that these FAQs are subject to change as we adapt to new government guidelines.

What can I do to protect myself and others?

Each of us will play an important role in making our facilities a safe experience for us all. While enjoying our facilities, please help support a safe, phased reopening of our facilities by following these guidelines:

  • Bookings will be required for all activities. Bookings should be made online and in advance. For a step-by-step guide on how to book, please click here.
  • Please only enter the building at the start of your booking and leave as soon as your session is over
  • Please wipe down equipment before and after each
  • Gym towels are not permitted – please use wipes and blue roll provided
  • Please practice social distancing at all times
  • Please wash or sanitise your hands before and after a workout
  • Please bring your own gym mat if you wish to use one in the gym or in a class
  • Please bring your own water or use our vending machines for refreshments, water fountains are not available
  • If you or a member of your household is displaying symptoms of Covid-19, please stay at home and keep safe

I'm a staff member, can i use my Warwick Learning Account vouchers?

Unfortunately, due to the Pandemic the University has had to cut back on all non-essential spend. Unfortunately whilst Warwick Learning Account vouchers are highly valued, at this moment in time the University has paused the use of them.”.


Category FAQs

Find the answers to questions you may have about specific areas of Warwick Sport.

MEMBERSHIPS

I haven’t been a member before but I want to join, what should I do?

You can view all our membership and joining options. Alternatively, if you wish to arrange a tour of our facilities and or have a discussion with our membership team, please contact us.

I cancelled my membership while you were closed but I want to re-join. What should I do?

You can view all our membership and joining options. Alternatively, if you wish to arrange a tour of our facilities and or have a discussion with our membership team, please contact us.

My membership expired whilst you were closed, what should I do?

All memberships were suspended when we closed on 20 March 2020 and will automatically be extended by the period for which we were closed. Your expiry date will therefore have changed.

What happened to my membership when you re-opened?

All memberships were reactivated as facilities re-opened and members were notified by email. Annual memberships were automatically extended by the period we were closed for and direct debits payments resumed from the 1st August following opening on 25 July.

I don’t feel comfortable returning to use the facilities yet, what should I do?

Nothing matters more to us than the health and wellbeing of our customers and employees. Please be reassured that we have implemented a range of measures to ensure we can open and operate our facilities safely.

If you have any concerns, please contact our team at sportmemberships@warwick.ac.uk. We aim to respond to all emails as quickly as possible but we appreciate your patience at this busy time.

We will also be continuing to support your fitness and wellbeing at home. We will be streaming a selection of your favourite classes on our exclusive members only Facebook group and you can access more at-home workouts and weekly advice and inspiration from our expert team.

Can I cancel my membership?

Please be assured that we have implemented a range of measures to ensure we can open and operate our facilities safely. If you have any concerns, please contact a member of the team through sportmemberships@warwick.ac.uk.

Can I get a refund on my membership?

Please be assured that all memberships were suspended whilst we were closed. Unfortunately, we can only consider refunds in line with our membership cancellation and refund policy. To request to suspend or cancel your membership, please complete our membership cancellation form.

I am a final year student and not returning to Warwick, can I get a refund for my membership?

We are in the process of providing pro-rata refunds for final year students that are not returning to campus next academic year. If you have not yet received an email about a membership refund, this may be because:

  • Your University end date is not in 2020 and therefore you are assumed to be returning next year. Our system will pick you up as requiring an extension to your membership rather than a refund.
  • We do not have details of your University end date. Our system will pick you up as requiring an extension to your membership rather than a refund.

If you are a final year student or your circumstances have changed and you’re not planning to return to Warwick, we will need to see evidence of this in order to be able to cancel your membership and approve a pro-rata refund. Please email evidence to SportMemberships@warwick.ac.uk

CHANGING FACILITIES

Do I need to arrive ready to workout?

Yes, please do arrive ready to workout where possible as the changing rooms have limited capacity.

Are there any changing facilities and showers available to use?

To help support the safety measures we have in place, upon reopening, some of our changing amenities will be temporarily unavailable.

  • Please come ready to take part in your activity
  • Do not use the changing facilities or showers unless essential
  • Some changing facilities and showers will be available but these will be limited
  • If using the changing facilities, please remember to follow the safety measures displayed

Are lockers available to use?

There will be a limited number of lockers available but customers will be advised to thoroughly wash their hands before and after using the lockers. Please also adhere to the social distancing rules when using lockers.

GYM & CLASSES

How do I book a gym session or class?

Bookings for all activities can be made online through the My Account section on our website. If you are a member you will already have an account with us. For help getting started, please click here.

Are fitness classes happening?

Yes, our fitness classes will be available when we re-open. We will be using some of large, light and airy indoor spaces, such as our Sports Arena, to create exciting new environments for your favourite fitness classes - giving you the confidence and space you need to workout safely.

  • Bookings are required for all classes - please book your next class online here
  • Classes will be spaced at least 15 minutes apart to allow for our team to clean the studio and sanitise equipment
  • Please bring your own mats for classes as unfortunately they will not be provided at this time.

Are there any classes I can access from home?

We will be continuing to support your fitness and wellbeing at home. We will be streaming a selection of your favourite classes on our exclusive members only Facebook group and you can access more at-home workouts and weekly advice and inspiration from our expert team.

Do I need to arrive early for my booking?

Please arrive no more than 10 minutes before your booking start time and please leave the facility as soon as your booking finishes. Access through the turnstiles will only be permitted a maximum of 10 minutes before the start of your activity.

What do I need to bring for my activity?

  • Workout gear: Please arrive ready to work out to avoid using the changing rooms
  • Minimal belongings: Please only bring the essentials to avoid using the lockers
  • Full water bottle: Water fountains will be unavailable for hygiene reasons. Vending machines will be available.
  • Floor mat: If you would like to use a mat for your session or class, please bring your own.
  • Towel: Gym towels will not be permitted. Please bring your own towel if you’re using the pool. There are cleaning stations located throughout the Sports and Wellness Hub with disinfectant spray and paper towels

What will be different in the Gym?

We’re making the most of the large, spacious design of the gym to maximise social distancing - creating the perfect environment for you to workout with confidence. We have implemented a number of procedures to ensure your workout is as safe and enjoyable as possible. These include:

  • Spacing or relocating equipment for social distancing
  • One-way systems with clear signage on how to enter, exit and move around the gym floor safely
  • Designated gym session booking slots to manage numbers in the gym

How will equipment be cleaned?

In addition to already intensive cleaning efforts, several protocol additions are being made for further sanitation including:

  • Enhanced cleaning protocols and rotas
  • Cleaning stations with disinfectant spray and wipes, located throughout the space to ensure users can clean all equipment before and after use
  • Our staff will clean all open areas of the gym throughout the day and every night after closing
  • to wipe down equipment before and after use

Why can’t I bring my own gym towel?

In line with guidance from UK Active it is advised not to bring and use gym towels to avoid the spread of germs.

Can I book a personal training session?

Unfortunately, personal training sessions will not be available at this time as we are prioritising space for member use. Please check our website for regular updates.

Can I book a gym induction?

Yes, inductions will be available to book online here and will be delivered in person by our fitness team in a socially distanced manner on the gym floor.

SWIMMING POOL

Is the swimming pool open?

Yes, the swimming pool will be available for lane swimming only. Please be aware of the measures in place to ensure the safety of our members and staff:

  • We are limiting capacities to support social distancing and swim sessions must be booked in advance
  • Follow all directional signage in the changing village
  • Please leave as soon as your session has finished

Book your next swim here.

Will the sauna and steam room be open?

Unfortunately the sauna and steam room will remain closed. We will reopen these facilities as soon as we’re able to.

SWIMMING LESSONS

Learn to Swim lessons will recommence on 24th August.

We’ve made some changes and have new extensive safety measures in place to help protect you, your child, other members and our staff. Please familiarise yourself with all the changes taking place:

  • From Monday 28th September, all parents/guardians and children over the age of 12 are required to wear a face covering when entering and walking through our buildings to get to their activity.
  • Ensure your child arrives changed and ready to swim.
  • Minimise the time spent in the changing village.
  • Arrive no more than 10 minutes before the start of your child’s lesson and leave promptly after your child’s lesson has finished. Please be aware you will not be able to enter the swimming pool until 5 minutes before the start of your child’s lesson.
  • Please do not to attend if you or your child feel unwell and are displaying symptoms of Covid-19.
  • Each swimmer may only be accompanied by one parent to reduce the number of people in the Sports and Wellness Hub

Keeping children safe during lessons

  • Entrance to swimming lessons will be via the viewing gallery, which means there will be no access to the changing village on arrival. Changing stations will be located on pool side where you can help your child get ready for their lesson.
  • Clear signage will be in place showing where swimmers enter and exit the pool and to help parents and children social distance.
  • Training for our swimming teachers to adapt to the new style of teaching.
  • Reducing the number of people in the swimming pool and changing village at any one time to minimise congestion and ensure parents, children and staff can social distance safely.
  • There will be a 10 minute gap between lessons to allow for cleaning.

Lessons

  • When lessons re-start the focus will be building confidence, fitness and technique over the first few weeks. Lessons will continue to be 30 minutes. Our teachers will then look at assessments of competencies to check your child is in the right class.
  • Teachers will deliver lessons from the side of the pool and will not be in the water with children.
  • There will be fewer classes in the shallow pool to ensure there is enough space for children to swim at a safe distance.
  • Double lanes will be used for deep water lessons which will take place in lanes 5 and 6 of the swimming pool
  • Due to the 10 minute gap between lessons and reduced number of lessons in lanes 1-3 at the same time, there will be some changes to lesson times. We will email your child’s lesson start and end times.
  • Swimming equipment will be allocated to a child and must not be shared. Equipment will be fully cleaned at the end of the session. Alternatively, your child may bring their own equipment.

Do I need to do anything to ensure my child still has a space in their class?

You do not need to do anything. Your monthly direct debit will be reactivated and payments will resume from 1st September. We owe you 11 days from when we closed on 20th March, so your first payment will be adjusted accordingly.

My child hasn’t swum for several months. What happens if they need to change class?

We understand that some children might feel a little nervous coming back into the water. Rest assured our teachers are here to support swimmers and can move your child into a different class until they feel confident in the water again.

Will I be able to watch my child during their swimming lesson?

Yes. Parents will be able to sit in the viewing gallery. There will be reduced seating to allow for social distancing. Seating will also be available for parents whose child is stage 5-7 at the far end of the pool

Changing facilities

  • Entrance to swimming lessons will be via the viewing gallery, which means there will be no access via the changing village. Changing stations will be located pool side where you can help your child get ready for their lesson.
  • Only one parent will be allowed to collect their child 5 minutes before the end of their lesson. Please wait in the designated changing station before moving into the changing village to exit the pool. Please be aware that showers will not be available.

Additional cleaning

We will continue to follow stringent cleaning protocols for proper sanitation, operation and maintenance as well as adding additional cleaning procedures:

    • Continuous, scheduled sanitation of high-touch surfaces, facilities and equipment throughout the Sports and Wellness Hub.
    • Swimming teachers are fully trained on our new cleaning and safety measures including cleaning of swimming lesson equipment.
    • Hand sanitising and equipment sanitisation stations are located throughout the Sports and Wellness Hub.

    Will Caffé Nero be open?

    Yes. It will be open for take away and dine in but there will be reduced seating.

    I have another question, how can I contact you?

    If you have a general query or question not answered on this page, please email swim@warwick.ac.uk.

    CLIMBING

    Will I have to wear a face covering?

    In line with the Association of British Climbing Walls (ABC) advice, from 30 October all climbing members will be required to wear a face covering when entering and walking around the Climbing Centre. You will not have to wear a face covering when actively climbing, belaying or bouldering. At all other times a face covering must be worn.

    When will the climbing and bouldering walls be open?

    The climbing and bouldering walls re-opened on Saturday 1st August

    What will be different in the climbing centre?

    We are following all government and ABC guidelines and putting in place the following measures to keep our members and staff safe:

    • When you arrive for your climbing session please wait outside the Sports and Wellness Hub underneath the covered canopy. Please do not wait by the entrance or enter the Sports and Wellness Hub until you are asked to do so by a member of the climbing team. There will be up to 50 climbers waiting and up to 50 climbers exiting the building and we need to ensure there is sufficient space to allow people to pass safely. When you are collected by a member of the climbing team you will be taken down to the climbing centre
    • Additional hand sanitising stations to allow members to sanitise their hands before and after they climb.
    • Reduced climbing capacity to allow for more space, minimise congestion and ensure everyone can practice social distancing.
    • All climbing sessions must be pre-booked in advance.
    • Clear signage and one-way systems showing where to enter and exit.
    • Floor stickers to remind members to practice social distancing.

    Important health and safety information

    • Please do not attend if you are feeling unwell.
    • Should an infected person visit the climbing centre, due to the nature of climbing there is a risk of virus transfer through droplet transfer, smear infection or aerosol aspiration. We need to make members aware of, and accept, this risk and consider their own circumstances before attending.
    • If you have concerns about returning to climbing please speak to a member of the climbing team.

    What should I do before I visit?

    • Please pre-book your climbing session online
    • Please read our new health and safety information before your first visit.
    • Do not attend your booked session if you are displaying symptoms of Covid-19 and cancel your booked session via My Account
    • Hire equipment will be available.

    What is happening with my climbing membership?

    Climbing memberships will be reactivated from 1st August when the climbing centre re-opens. If you pay by direct debit your membership will automatically be reactivated on 1st August. If you pay annually your membership will be extended by the period for which we were closed.

    Can I pay and play to use the climbing walls?

    Yes we are welcoming non-members who can pay & play for activities including gym, swim, classes, racquet sports and climbing. View our casual fitness options to find out more.

    If you have been with us before, simply log in to your account to book and pay online. If you’re a member of the public and haven’t been with us before, create an account to get started.

    Courses

    We are unable to run any courses at the moment but will contact members when the situation changes.

    BEAR CUBS AND SQUAD PROGRAMME

    The Bear Cubs programme recommences 8th August. Bear Cubs memberships will be reactivated on this date.

    Can I pay and play to use the climbing walls?

    Unfortunately we cannot accommodate pay-as-you-go users at this time.

    What to do before your child’s session

    • As part of our new safety measures you will need to pre-book a Bear Cub climbing session online before you arrive. By booking a Bear Cubs session you give informed consent for your child to take part in Bear Cubs sessions run by Warwick Sport.
    • Please read our extensive safety measures which are in place to help protect you and your child, other members and our staff.

    What to do when you arrive

    • Please check in at the Sport and Wellness Hub reception and then make your way to the Climbing Centre. Please wait outside in the corridor. Do not enter the Climbing Centre until you are asked to do so by a member of the climbing team.
    • In line with the Association of British Climbing Walls (ABC) advice, from 30 October all Bear Cub members aged 11 or older will be required to wear a face covering when entering and walking around the Climbing Centre. Your child will not have to wear a face covering when actively climbing, belaying or bouldering. At all other times a face covering must be worn.
    • Please ensure your child stores their bag in the Climbing Centre lockers. They will need either a £1 or a locker token.
    • Only water bottles may be brought into the session as the water fountains will be out of use.

    Will my child be able to use a harness and shoes provided by Warwick Sport?

    • Yes. Harnesses and shoes specifically allocated for Bear Cub session will be available, although we encourage children to bring their own harnesses and shoes.
    • Harnesses and shoes provided by Warwick Sport will be regularly cleaned.
    • Children must wear socks when using shoes provided by Warwick Sport.

    Collecting your child

    Please collect your child no more than 15 minutes before the end of their session.

    PHYSIOTHERAPY

    Is the physiotherapy practice open?

    The physiotherapy service at the Sports and Wellness Hub is temporarily closed and we are hoping to have a new third-party physiotherapy provider operating by early 2021. For more information visit our physiotherapy page

    TENNIS

    How to book a court

    Please pre-book a court online or via contactless payment at the reception desk of the Tennis Centre

    I’m not a member, can I book a court?


    Yes, you can pay as you go to use the courts. Please pre-book and pay for a court online via My Account. If you have been with us before, you will simply need to log in.

    If you’re using our facilities for the first time, please create an account.

    • Warwick staff and students - click the existing Student/Staff log in button. This will prompt you to create an account with us if they don’t already have one.

    • Community - Create a password or register a new account.

    I want to join, how do I get a membership?

    Please register your interest and a member of our friendly team will be in touch to discuss the best options for you.

    What Coaching programs are available?

    We have a number of junior and adult coaching sessions available. For more information please visit the Tennis Centre web page

    What is happening to the Adult Coaching Program and Junior Tennis Academy?

    Our Adult Coaching Program and Junior Tennis Academy relaunches on 7th September. As the Tennis Centre closed end of March we were unable to run a number of coaching sessions. If you had booked a session during the Centre’s closure it will be carried over and we’ll contact you to let you know how to re-book.

    What changes are being made to keep people safe at the tennis centre?

    We are following guidance from the LTA and have the following measures in place at the Tennis Centre:

      • Clear signage showing where players will enter and exit the courts
      • Floor stickers to help customers practice effective social distancing within the tennis centre
      • Training for our tennis coaches to adapt to the new style of delivery
      • Reducing the number of people in certain areas of the facility, including the viewing gallery and changing rooms at any one time to minimise congestion and ensure social distancing.

      We will continue to follow stringent cleaning protocols for proper sanitation, operation and maintenance, as well as adding additional procedures to achieve a new level of cleanliness. This includes:

      • Continuous scheduled sanitation of high-touch surfaces, facilities and equipment throughout the facility
      • Our coaching team and centre staff are fully trained on our new cleaning and safety measures to ensure these are delivered to the highest standards.
      • Hand-sanitising and equipment sanitisation stations are conveniently located throughout the tennis centre.

      Will I be able to watch my child during their tennis lesson?

      No. Unfortunately at this time the viewing gallery will remain closed and parents / guardians will be asked to remain outside the centre during lessons.

      Will coaches be available for 121 lessons?

      Yes. Please contact the tennis centre on tenniscentre@warwick.ac.uk to book a 121 lesson with our coaching team.

      RACQUETS

      When will Racquets be available?

      Our badminton and squash courts re-opened on Saturday 1st August. Unfortunately table tennis is not currently available.

      What is available to book?

      Badminton and squash is available to book online now for members only. Inclusive members can book courts up to 10 days in advance. Racquets members can book up to 7 days in advance.

      How do I book a court?

      Courts can be booked online via My Account. Courts can be booked online via My Account. When confirming your booking, please provide the names of all attendees in your party.

      What do I need to do when I arrive?

      Please ensure you swipe in so we know you have attended your booking. This is important to support track and trace procedures. For squash, please swipe at the entrance to the squash courts.

      For badminton, please arrange with the other members in your badminton party to meet at an agreed point in the Sports and Wellness Hub.
 


      As a group you will then need to go through the large glass barrier at the far end. Only the person who made the booking will have access to this barrier with their card. Once they have activated the barrier please walk through as a group and make your way to the badminton courts. .

      Can I bring a friend who isn’t a member?

      Yes we are welcoming non-members who can pay & play for activities including gym, swim, classes, racquet sports and climbing. View our casual fitness options to find out more.

      If you have been with us before, simply log in to your account to book and pay online. If you’re a member of the public and haven’t been with us before, create an account to get started.

      Can I hire equipment?

      Unfortunately we do not have equipment for hire so members must bring their own equipment.

      What are the guidelines for playing badminton?

      Please ensure you read the latest England Badminton guidelines before booking and playing badminton.
      https://www.badmintonengland.co.uk/media/8900/rtp-player-2.pdf

      What are the guidelines for playing squash?

      Please ensure you read the latest England Squash guidelines before booking and playing squash.

      https://www.englandsquash.com/back-to-squash/guidance-for-players

      FACILITY HIRE BOOKINGS

      What facilities are open/available to hire?

      We have a number of pitches and facilities available for hire. For booking requests, please contact us here.

      I already have an event or booking with you, can it still go ahead?

      If you already have a booking with us and have not already heard from our team, please contact them via sportsales@warwick.ac.uk to discuss your booking.

      I have a regular booking with you, what will happen to this?

      We are following all the latest guidelines from the government and National Governing Bodies for sport to ensure we can facilitate safe play at our facilities. If you have not already heard from our team regarding your existing booking, please contact sportsales@warwick.ac.uk.

      What guidance do I need to follow when making a pitch booking?

      The FA Coronavirus Guidelines for all football bookings and England Hockey Guidelines for all hockey bookings must be followed.

      When making a pitch booking we take the lead booker information for Track & Trace but all users are required to check in using the QR code and NHS COVID-19 app. The QR codes are displayed and available at all pitches.

      Sports Hub 5-a-side pitches

      The 5-a-side pitches are located outside the Sports & Wellness Hub. Both entry and exit to the 5aside pitches is via the green gate at the rear of the hub and not via the Sports & Wellness Hub reception. Customers do not need to check in at reception, the booked pitch will be opened and closed after the booking and the floodlights turned on where applicable.

      Toilets are available in the reception foyer via the entrance to the Sports & Wellness Hub, please note these are only to be used if exceptionally required though. As users are required to turn up ‘ready to play’ there are no changing facilities available.

      Westwood pitches

      Please be advised the Games Hall at Westwood is closed. Customers do not need to check in at reception, the booked pitch will be opened and closed after the booking and the floodlights turned on where applicable.

      Some toilets are available at the tennis centre but these are only to be used if exceptionally required. As users are to turn up ‘ready to play’ there are no changing facilities available.

      Cryfield 4G pitch

      The pavilion is not open, please go straight to the pitch. The outdoor toilets are open and available for use if required, and as users must arrive ‘ready to play’ there are no changing facilities available.

      STUDENT SPORT CLUBS

      There has been a change to the price of the club pass for 2020/21, with a summary provided previously to clubs. Further questions can be directed to the club development email address and we will share FAQs through this in future updates with clubs. We have also produced the first version of our own Warwick Returning to Sport plan that will support clubs to safely get back to training and ultimately competition. Please make sure you look at that summary in addition to the questions below.

      Please find a summary of our latest planning for the resumption of student sport here and updated information on the Club Pass fees for 2020/21 here.

      Further information on BUCS planning and Student Union preparation for next year can be found here.

      Can I get a refund on my club pass, federation fee or sports club membership?

      The Sports Partnership which comprises of both the Students' Union and Warwick Sport can confirm that we are not in a position to offer refunds for club passes, federation fees or sports club memberships. Given the stage of the academic year, the support that is still being provided to clubs, the grants that have already been issued and that these fees also contributes to the long term future of your clubs, we have taken this difficult decision.

      Will we still be allocated a training time based on our handover pack request?

      Yes, we will work through your packs and confirm what you have been allocated by the team. As we know restrictions on sporting activity will still be in place in October so there will be interim arrangements put in place that will delay the start of these allocated sessions but we will make sure all clubs are still able to train together.

      What will training look like next term?

      All clubs will be given a training time / venue, with most sessions being held outdoors initially. The initial timetable will run from the start of term up to the end of October and in week 1 of term we will confirm what the arrangements are from the 1st November so clubs can plan their activity and training.

      What are the plans for pre-season training?

      We will support some pre-season training but ask that clubs contact the performance sport team after the 6th July if they want to discuss any organised training before the start of term.

      Some governing bodies have approved training, why can’t we train if we’re careful?

      Training has currently been approved for elite athletes, with strict medical protocols in place or through 1:1 sessions. It is not yet safe to plan to conduct training sessions that include groups coming together. The Return to Sport Plan outlines how we will work with clubs to get them back playing at the earliest opportunity.

      What access will we have to facilities as a club?

      We’ll be working hard to make sure we get clubs safely back to training as quick as possible. There will initially be restrictions on access to the Sports Arena for everyone and where this impacts a team we will identify an alternative space so they can complete some physical training and come together as a team.

      Will all clubs return to full training and competition at the same time?

      Sports will move through the phases of the plan at different speeds and we will follow NGB guidance throughout. Following this will help us all get back to playing the sports we enjoy at an appropriate time rather than waiting for all sporting activity to be approved.

      ROCK UP / ACTIVE LEAGUES

      Our Active Wellbeing programme, including Rock up and Play and our Sports Leagues, remains paused until further notice. We hope to re-start this activity in September in accordance with government and governing body guidance. We will provide updates as we have them.

      OTHER FAQS

      What are the opening hours?

      We are pleased to confirm that opening hours for facilities that are opening remain un-changed. Our facilities will be opened in phases once it is safe to do so, please check what is open and pre-book your activity before visiting. Opening hours will be the same as they were before closure.

      Will Café Nero be open?

      Yes Café Nero is open with a limited seating area for customers. Please follow all signage and practice social distancing.

      Are you accepting cash payments?

      No, the Sports and Wellness Hub remains cashless, helping to reduce unnecessary contact. Please also note that the car park machines now only accept card payments, not cash.

      Can children use the facilities?

      Junior members are permitted to use the facilities in line with their membership restrictions and they must follow the safety measures in place. As with all other offerings, space will be limited and a booking will be required for the gym, classes and swimming pool.

      What should I do if I start to feel unwell whilst at the Sports Hub?

      If you start to feel unwell, please use the 111 online coronavirus service if you have either:

      • A high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
      • A new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
      • Loss of smell or taste

      The 111 online coronavirus service will ask about your symptoms and advise on how to protect yourself and others.

      In order to protect others if you do feel unwell, please inform the Operations Manager at the facility.

      If you have flu symptoms or are feeling unwell, please stay at home and keep safe.

      When will these restrictions be lifted?

      We are following guidance from the government, Public Health England and UKActive to make sure we can keep members and staff safe. We will ease restrictions when we have been advised it is safe to do so.

      I have another question, how can I contact you?

      If you have a general query or question not answered in our frequently asked questions pages, please email warwicksport@warwick.ac.uk. Due to the current restrictions, it may take us longer to reply but we will endeavour to respond as quickly as possible.