Coronavirus (Covid-19): Latest updates and information
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COVID-19 FAQ

Covid-19 FAQ

Last updated: 13 January 2021

National lockdown update

In line with the new national lockdown announced by the government on 4 January, the Sports and Wellness Hub and Tennis Centre will remain closed until further notice. Under this new guidance, all Warwick Sport indoor and outdoor facilities will also remain closed.


What will happen to my annual membership

While these restrictions are in place your membership will be frozen. Your membership will then be automatically extended by the number of days we’re closed, so you do not need to do anything.

What will happen to my direct debit membership?

As you will be aware we were unfortunately unable to stop the payment of your January direct debit. This was due to the timing of the government announcement on 30 December 2020 regarding tier 4 restrictions and the subsequent closure of our facilities.

We are currently working on refunding your direct debit which will be processed over the next few weeks. You do not need to cancel your direct debit as all memberships have now been automatically suspended. Once a reopening date is confirmed we will be in touch to notify you of the next direct debit collection.

What will happen to my child’s swimming lessons?

While these restrictions are in place all swimming lessons are cancelled and your membership will be frozen. If your January direct debit payment was collected, please note that this payment will not be refunded, but all future direct debit payments will be adjusted.

Our swim team will be in touch to let you know when swimming lessons can resume and the date of the next direct debit collection.

What will happen to Bear Cub and climbing squad sessions?

While these restrictions are in place all Bear Cub and climbing squad sessions are cancelled and your membership will be frozen. You do not need to cancel your direct debit. Our climbing team will be in touch to let you know when climbing sessions can resume and the date of the next direct debit collection.

Will you be running any online workouts during lockdown?

Whilst our facilities might be temporarily closed, we’re still open online and here to help keep you moving at home. From Yoga to Body Pump™, we’ll live streaming fitness classes daily on our members only Facebook group with even more classes available on our public Facebook group. Take a look at our fitness class timetable.

    • i>Organised student sport remains exempt from the guidelines, so all sports clubs can continue to train using the appropriate safety measures as outlined within their National Governing Body ‘Return to Play’ roadmap.
    • Club training allocations will continue in line with those in term 1. If you have any feedback please use your Teams page to share this with us.
    • Student sports club bookings may be booked by students between Monday 11 January and Sunday 17 January 2021 to support additional taster sessions.
    • To access a sports club booking from Monday 18 January you must have a club membership that can be purchased by selecting your chosen sport from the list.