https://warwick.ac.uk/fac/soc/ier/ngrf/news/ The latest from National Guidance Research Forum » Latest NGRF News (tag [research]) en-GB (C) 2026 University of Warwick Sat, 20 Sep 2014 10:07:01 GMT http://blogs.law.harvard.edu/tech/rss SiteBuilder2, University of Warwick, http://go.warwick.ac.uk/sitebuilder career guidance coaching conference construction and built environment CRM customer relationship management energy and utilities ESRC evidence labour market study lmi local lmi module NCC ngrf general plumbing practitioner research research SET STEM technology women young people Untagged https://warwick.ac.uk/fac/soc/ier/ngrf/news/?newsItem=094d439232719d82013282308de64727 <p>Report, by Liane Hambly, outlines the findings of a study into the impact of Customer Relationship Management (CRM) on the quality of the customer relationship and service provided in a career information and guidance setting. The study took place in one of the 11 Next Step regions in England during the period October 2010 to June 2011. </p> <p>Excerpts from <a target="_blank" href="https://warwick.ac.uk/fac/soc/ier/ngrf/news/liane_hambly_dissertation_edited_for_report_15th_sept_1.pdf">Service or Disservice? An investigation into the impact of Customer Relationship Management (CRM) on service delivery in the Adult Careers Service in England</a> can be downloaded. An <a target="_blank" href="https://warwick.ac.uk/fac/soc/ier/ngrf/news/laine_hamblycrm_executive_summary.doc">executive summary</a> is also available.<br /> <br /> </p> research customer relationship management CRM Mon, 19 Sep 2011 14:56:52 GMT 094d439232719d82013282308de64727