Operations Group » Group News (tag [Publications])

'Broken' comms chain in hospitals failing the elderly

Tue, 20 Oct 2015 08:43:45 GMT

New research by Nicola Burgess and WBS colleagues has found that hybrid middle managers – nurses and doctors that have moved from the frontline into management roles – are ignored by their peers, making it difficult to share knowledge up the chain of command due to a professional hierarchy where high status doctors ‘shut down’ peers of a ‘lower’ status.

New research: Mass customization in services

Tue, 20 Oct 2015 07:54:44 GMT

The International Journal of Operations and Production Management has published another paper by Rhian Silvestro and Paola Lustrato. This explores how the 'mid office' concept enables mas customization in services.

Latest OM research on financial and physical supply chains

Wed, 21 May 2014 10:25:30 GMT

Rhian Silvestro and her co-author Paola Lustrato have published an article on financial supply chain integration in the International Journal of Operations and Production Management.