[CONTENT UPDATE IN PROGRESS]
John is a PhD student based within the Entrepreneurship and Innovation Department at Warwick Business School (WBS) - University of Warwick.
With 10 years of experience in the Canadian & United States healthcare systems, John has progressed steadily through a variety of management roles in the public and private sectors including:
- Risk Management Consultant,
- Program Manager, Health Management Solutions, and
- Business Development Manager and Research Analyst.
PhD Research - A New Vision for Patient Safety Learning
In John's current role, he is researching patient safety learning from serious incidents in the NHS. As a hospital Risk Manager, John was concerned that hospitals' were failing to learn from and prevent serious incidents from recurring. A review of the relevant academic literature also pointed to this implementation gap in learning from serious patient safety incidents (i.e. Nicolini, Waring & Mengis (2011) found that hospitals’ rarely learn from their failures). This led John to pursue his PhD in order to comprehensively study the learning processes followed by hospital staff in response to serious patient safety incidents, to develop a new model which will address the implementation gap.
John`s latest research interests are:
- Patient Safety,
- Professionals' response to adverse events,
- Organisational Behaviour including Employee Voice and Affect.
- Richmond, J. (2018) ‘Unlearning and Patient Safety’ in A. McDermott, M. Kitchener, and M. Exworthy (Eds.), Managing Improvement in Healthcare: Attaining, Sustaining and Spreading Quality. Palgrave Macmillan. Link to Chapter
- Richmond, J. (2018, May). Poster: "National Evaluation of NHS Partnership with Virginia Mason Institute". Lean in Healthcare: Quality Improvement to Deliver Better Care. NHS Improvement. London, UK. conference website
- Richmond, J. (2018, May). "Patient Safety and Employee Voice: The Role of Second Victims in Overcoming the Hierarchical Challenge". 11th International Organisational Behaviour in Healthcare Conference. McGill University. Montreal, Canada. conference website
- Richmond, J. (2016, June). 2nd International Symposium on Healthcare Improvement and Innovation. Monash University Prato Centre, Florence, Italy.
- Richmond, J. (2016, April). 10th International Organisational Behaviour in Healthcare Conference. Cardiff University. Wales, UK.
- Richmond, J. (2015, June). A New Vision for Patient Safety Learning. International Doctoral Consortium. Saint Mary's University. Halifax, NS, Canada.
- Richmond, J. (2015, May). PhD Proposal Presentation. HEFT Research Showcase. Birmingham, UK
- Richmond, J. (2013), Oct). Risk Management, Incident Reporting, and Sentinel Events. New Brunswick Healthcare Quality Interest Group & The Canadian College of Health Leaders. Moncton, NB, Canada.
- Patient Safety: The Role of Employee Voice and Affect. (16, June, 2017) Strategic Planning Day, Maternity Department, Heart of England NHS Foundation Trust, Birmingham, UK.
- Patient Safety: The Role of Employee Voice and Affect. (14, June, 2017) Operations Management Group, Warwick Business School, Coventry, UK.
- Patient Safety: The Role of Employee Voice and Affect.. (10, June, 2017) Study Day, Surgical Department, Heart of England NHS Foundation Trust, Birmingham, UK.
- 2016 Warwick Distance Learning MBA - IB8120: Operations Strategy
- 2016 Warwick Executive MBA - IB9S30: Management of Change
- 2015 Warwick Executive MBA - IB9S30: Management of Change
- PhD Management, Warwick Business School (WBS) - University of Warwick, UK. (in progress)
- Master of Business Administration (MBA), Université de Moncton, Canada.
- Bachelor of Information Systems, Major in Enterprise Resource Planning, St. Francis Xavier University, Canada
- Bachelor of Arts, Major in Computer Science, St. Francis Xavier University, Canada
- Good Clinical Practice Certificate, National Institute for Health Research, UK.
- Certificate in Root Cause Analysis (RCA), The Institute for Safe Medication Practices Canada.