All students are asked to participate in the SB / ISB autumn wave 2017, a global survey of student experience run by the independent research organisation, i-graduate, which launches on Monday 6th November 2017.
The survey takes just 15 minutes to complete, giving you the opportunity to have your say and be in with a chance of winning a £1,000 cash prize or one of five £100 Amazon vouchers in a free prize draw.
You will receive an email to your Warwick email account from the Vice-Chancellor and Student Union President inviting you to take part.
The deadline for completing the survey is Friday 1st December. Your response will shape the student experience at Warwick for years to come by helping the University to:
- Understand your needs better,
- Tailor what is delivered to meet your needs,
- Evaluate any changes that have been made to check that student needs have been met.
Warwick participates in the SB / ISB survey every two years. The last survey took place in autumn 2015.
Autumn 2015 Results
Over 170 institutions took part in the survey world-wide, enabling us to benchmark student responses against universities across the globe.
What Warwick students think…
At Warwick, over 3000 students (both UK and international) responded, reflecting on their satisfaction with aspects of Arrival, Learning, Living and Support.
Some great news came out of the survey:
- The international student satisfaction rate with the University overall was 91.8%. This saw an increase from 2014. Pleasingly this score was higher than the Russell Group institution average.
- Similarly, overall satisfaction rates for UK students also increased from 2014 to 94%.
- International student satisfaction with Warwick accommodation costs scored 7% above the Russell Group average. Based on this, Warwick came 3rd out of the 13 participating Russell Group institutions.
Where your feedback has brought about change and helped us improve…
In the autumn 2015 survey you highlighted several areas where you were less satisfied with your Warwick experience and we have been working hard to achieve improvements.
- We have continued to provide excellent immigration and visa support, resulting in an all-time low annual visa refusal rate of 0.93%, thus supporting international students through a particularly complex and stressful aspect of the student journey.
- In 2016, based on feedback from the 2015 SB/ISB survey and other in-house surveys, the University began to offer 24-hour library access to support students in their studies.
- Warwick Accommodation have acted upon feedback from Postgraduate students and this year were able to offer all PG students an offer of accommodation. Warwick accommodation were also able to offer accommodation at a much earlier stage this year than in previous years via 3rd party providers. This has meant that this year, no PG student who applied through Warwick Accommodation was without a room offer at the start of term.
- A combination of feedback from the ISB together with an in house Welcome and Arrivals survey conducted in 2016 provided valuable evidence to persuade the University of the need for a new teaching–free Welcome Week for new students across all study levels. Warwick now has a new Welcome Team and dedicated budget supporting the design of Welcome 2018. This is a collaborative project with many different stakeholders including Warwick’s Student Union. This project is being seen as a strategic priority by the University.
Whilst satisfaction with transport to the campus is still not as high as we would like it to be, and with the University having restricted power to influence the external bus companies, the Students’ Union and University have nonetheless been working hard to build a constructive relationship with Stagecoach and with National Express. This has led to improvements with regard to Stagecoach replacing lost bus passes and to National Express offering a £1 service around Canley, where a number of our students live. Improving on matters such as overcrowding is something that the SU and University are committed to keep working on and students are urged to keep on reporting unsatisfactory service to help the case going forward.
Don't forget to have your say and complete the Autumn 2017 survey by clicking on the link sent to your Warwick email address.