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Service Management and Design - MSc

In today’s complex business environment, where so much of global GDP is now service-related, service science is an exciting and a crucial area in which businesses must increase their expertise in order to stay ahead.

This course is designed for graduates who are outward looking, forward thinking and interested in designing businesses for the future. Appropriate for all academic backgrounds, it is aimed at future leaders of services-based industries, and provides you with the opportunity to focus on the transition from product-centric to service-centric thinking.

During the course you’ll consider the complexity of services that bring together a mesh of organisations, people, technologies and information to deliver value to the customer. You’ll learn the tools and techniques to confidently design the service systems needed to work well with your customer, and to ensure the best outcomes are achieved. You’ll learn to structure a service organisation, and will look at excellence in service from a variety of international sector perspectives.

Core Modules:
Modules are generally taught in intensive one-week blocks, from Monday to Friday, 9.00am – 6.30pm. These one-week sessions (nine in total over the academic year) are scheduled at intervals from October through to June. Weekend sessions are also occasionally required.

Core modules are compulsory and relate specifically to this course.

  • Service Design and Delivery
  • Service Support Technologies
  • Business Model Generation
  • Reputation and Relationship Management
  • Leading Change
  • Financial Analysis and Control Systems

Optional Modules:
Three elective modules can be chosen from a wide list of options, allowing you the flexibility to tailor the course in line with your specific interests. The full list of modules offered can be reviewed here.

* The modules mentioned above may be subject to change. Please read our terms and conditions for more detailed information.

Teaching:
This course has two components – a taught component and a research component (dissertation) each accounting for 50% of your time and effort.

For the taught component, we blend lectures with seminars, practical exercises, case studies, simulations, and industrial games to encourage teamwork and practical grounding of the course material. Technology enabled learning, e-learning and forum activities also support classroom learning.

Class sizes are kept small with around 25-30 students in each, to encourage interaction. Larger scale lectures are delivered for some modules and are backed up by seminar and syndicate activities.

Our module leaders usually have extensive industry experience. Guest speakers from industry also contribute regularly, bringing real-world insight into your learning experience.

For the research component, each student undertakes a major individual project, which will develop your research and analytical skills and enable you to specialise. This project accounts for 50% of your overall credits and is submitted in the form of a dissertation of approximately 20,000 words, followed by an oral examination or viva at the end of the year.

Towards the beginning of the course, you will be provided with a list of projects relevant to Service Management and Design, and closely related to research developments in industry or research at WMG. Alternatively, you may define your own project related to your individual career path or aspiration, in consultation with an appropriate academic supervisor.


Assessment:
There are no written exams. After each module you will be assessed by a written post-module assignment (PMA). This typically requires 40 – 60 hours of work and consolidates your learning. Some modules will also include an in-module individual or group assessment or test.

9 x Post Module Assignments (3,000 – 4,000 words each) (50% of Masters credit).

20,000 dissertation (50% of Masters credit).

Graduate Destinations:

Graduates could expect to go on to work within operations management, business model development and service support strategy within any business, from local SMEs to global organisations.

Our graduates have gone on to work for organisations including: Uber, Samsung, Orange Finance, KPMG, First City Manual Bank, Favotell, DT Keary, Career Edge Limited.

Examples of our graduates’ job roles include: Marketing Manager, Business Intelligence, Service Innovation and Standards Management Officer, PR and Marketing Officer, Principle Partner, Management Trainee, Technology Risk Analyst, Consultant.

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Essential information

Duration

Full-time: 1 year

Entry requirements

2:ii undergraduate degree (or equivalent)

English Language requirements

Band A

Department of study

Warwick Manufacturing Group

Location of study

University of Warwick

Course fees

Full time:
Home/EU: £13,440
Overseas: £24,640

Find out more about fees and funding.

 

Department website

Order a PG magazine

Application information

 

This information is applicable for 2018 entry.