Explore our Service Management and Design taught Master's degree.

P-H1SF

MSc

1 year full-time; 3 years part-time

2 October 2023

WMG (Warwick Manufacturing Group)

University of Warwick

Service Management and Design MSc is designed for graduates who are outward looking, forward thinking and interested in designing businesses for the future. Join the interdisciplinary WMG department to learn the tools and techniques to confidently design the service systems businesses need.

In today’s complex business environment, where so much of global GDP is now service-related, service science is a crucial area in which businesses must increase expertise in order to stay ahead.  

During the course, you will consider the complexity of services that bring together people, organisations, technologies and information, in order to deliver value for the customer. You will learn the tools and techniques to design the systems needed to work with your customer, and ensure the best outcomes are achieved. You will learn to structure a service organisation, and will look at excellence in service from a variety of international sector perspectives.  

This course will review operationally how you go about using techniques to design service experience, lead change, and drive business transformation. It will show you how you go about building reputation, relationships, and brand with your customer. It will help you make sense of big data, and the use of technology to effectively support service delivery.

This course has two components – a taught component and a research component (dissertation) each accounting for 50% of your time and effort. 

For the taught component, we blend lectures with seminars, syndicate exercises, simulations, and case studies. Each module is delivered intensively over one full week or two half weeks, and classes are deliberately kept small to encourage interaction. Larger scale lectures are delivered for some modules and are backed up by seminar and syndicate activities. 

Our module leaders have extensive industry experience. Guest speakers from industry also contribute regularly, bringing real-world insight into your learning experience.

Overall this course can accommodate up to 30 students.

Our courses are modular in structure, with modules generally being taught in intensive one-week blocks from Monday to Friday, 9.00am - 6.00pm. Some modules will be taught over two half weeks or more, and occasionally you may be required to attend weekend sessions.

In addition to the taught component, you will have online pre-module preparation, and a substantial Post Module Assignment (PMA) following each module.

Each module accounts for 150 hours of learning time, divided between pre-work, in-module time, and post module assessment.

At the end of each module, you will be given a Post Module Assignment (PMA) based on the learning objectives of that module. This is a piece of assessed written work which should take around 60 hours to complete. Most modules also have some in-module assessed work.

For the research component, each student undertakes a major individual project, which will develop your research and analytical skills and enable you to specialise. This project accounts for 50% of your overall credits and is submitted in the form of a dissertation of approximately 20,000 words at the end of the year.

Reading lists

Most departments have reading lists available through Warwick Library. If you would like to view reading lists for the current cohort of students you can visit our Warwick Library web page.

Your timetable

Your personalised timetable will be complete when you are registered for all modules, compulsory and optional, and you have been allocated to your lectures, seminars and other small group classes. Your compulsory modules will be registered for you and you will be able to choose your optional modules when you join us.

2:i undergraduate degree (or equivalent).

Candidates with a UK 2:ii (or equivalent) may be accepted upon demonstration of relevant professional experience.

• Band A
• IELTS overall score of 6.5, minimum component scores not below 6.0

Candidates with professional experience should include their CV with their application.

• Service Design and Delivery
• Service Support Technologies
• Business Model Generation
• Reputation and Relationship Management
• Leading Change
• Financial Analysis and Control Systems

Optional modules

Three additional elective modules should be chosen from a wide list of options, allowing you the flexibility to tailor the course in line with your specific interests.

Read the module descriptions for this course on WMG's website.Link opens in a new window

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