Service Management and Design (MSc) (2022 Entry)
About this taught graduate course
Course overview
In today’s complex business environment, where so much of global GDP is now service-related, service science is a crucial area in which businesses must increase expertise in order to stay ahead.
During the course, you will consider the complexity of services that bring together people, organisations, technologies and information, in order to deliver value for the customer. You will learn the tools and techniques to design the systems needed to work with your customer, and ensure the best outcomes are achieved. You will learn to structure a service organisation, and will look at excellence in service from a variety of international sector perspectives.
This course will review operationally how you go about using techniques to design service experience, lead change, and drive business transformation. It will show you how you go about building reputation, relationships, and brand with your customer. It will help you make sense of big data, and the use of technology to effectively support service delivery.
General entry requirements
Minimum requirements
2:i undergraduate degree (or equivalent).
Candidates with a UK 2:ii (or equivalent) may be accepted upon demonstration of relevant professional experience.
English language requirements
You can find out more about our English language requirements. This course requires the following:
- Band A
- IELTS overall score of 6.5, minimum component scores not below 6.0
International qualifications
We welcome applications from students with other internationally recognised qualifications.
For more information, please visit the international entry requirements page.
Additional requirements
Candidates with professional experience should include their CV with their application.
Core modules
Important information
We are making some exciting changes to our Service Management and Design (MSc) degree for 2022 entry. Our core and optional modules are currently undergoing approval through the University's rigorous academic processes. As changes are confirmed, we will update the course information on this webpage. It is therefore very important that you check this webpage for the latest information before you apply and prior to accepting an offer.
- Service Design and Delivery
- Service Support Technologies
- Business Model Generation
- Reputation and Relationship Management
- Leading Change
- Financial Analysis and Control Systems
Optional modules
Three additional elective modules should be chosen from a wide list of options, allowing you the flexibility to tailor the course in line with your specific interests.
Read the module descriptions for this course on WMG's website.
Teaching
This course has two components – a taught component and a research component (dissertation) each accounting for 50% of your time and effort.
For the taught component, we blend lectures with seminars, syndicate exercises, simulations, and case studies. Each module is delivered intensively over one full week or two half weeks, and classes are deliberately kept small to encourage interaction. Larger scale lectures are delivered for some modules and are backed up by seminar and syndicate activities.
Our module leaders have extensive industry experience. Guest speakers from industry also contribute regularly, bringing real-world insight into your learning experience.
Class sizes
Overall this course can accommodate up to 30 students.
Typical contact hours
Our courses are modular in structure, with modules generally being taught in intensive one-week blocks from Monday to Friday, 9.00am - 6.00pm. Some modules will be taught over two half weeks or more, and occasionally you may be required to attend weekend sessions.
In addition to the taught component, you will have online pre-module preparation, and a substantial Post Module Assignment (PMA) following each module.
Each module accounts for 150 hours of learning time, divided between pre-work, in-module time, and post module assessment.
Assessment
At the end of each module, you will be given a Post Module Assignment (PMA) based on the learning objectives of that module. This is a piece of assessed written work which should take around 60 hours to complete. Most modules also have some in-module assessed work.
For the research component, each student undertakes a major individual project, which will develop your research and analytical skills and enable you to specialise. This project accounts for 50% of your overall credits and is submitted in the form of a dissertation of approximately 20,000 words at the end of the year.
Reading lists
Most departments have reading lists available through Warwick Library. If you would like to view reading lists for the current cohort of students you can visit our Warwick Library web page.
Your timetable
Your personalised timetable will be complete when you are registered for all modules, compulsory and optional, and you have been allocated to your lectures, seminars and other small group classes. Your compulsory modules will be registered for you and you will be able to choose your optional modules when you join us.
Your career
The MSc in Service Management and Design is aimed at future leaders and managers in service based industries and focuses on the transition from product-centric to service-centric thinking. It is particularly relevant for manufacturing companies, however is not sector specific and would be equally relevant for roles within the public sector.
Graduates could expect to work within operations management, business transformation, customer-service or in a service support strategy role. Recent graduates have gone on to work in a wide range of industries including healthcare, finance, IT, travel, retail, education, hospitality, tourism, consultancy, and oil and gas.
Helping you find the right career
Our department has a dedicated professionally qualified Senior Careers Consultant offering impartial advice and guidance together with workshops and events throughout the year. Previous examples of workshops and events include:
- Warwick careers fairs throughout the year
- WMG Future Fest
- Options in Engineering sector event
- Careers for experienced hires
- Careers in Cyber Security
- Careers in healthcare
- Careers in project management
WMG at Warwick
Having forged strong links with global companies through 42 years of collaborative research and development, we really understand the global market you’ll be operating in, and have designed our programmes to match.
Find out more about us on our website
Our courses
- Cyber Security Engineering (MSc)
- Cyber Security Management (MSc)
- e-Business Management (MSc)
- Engineering Business Management (MSc)
- Healthcare Operational Management (MSc)
- Innovation and Entrepreneurship (MSc)
- Intelligent Manufacturing Systems (MSc)
- International Trade, Strategy and Operations (MSc)
- Management for Business Excellence (MSc)
- Programme and Project Management (MSc)
- Service Management and Design (MSc)
- Smart, Connected and Autonomous Vehicles (MSc)
- Supply Chain and Logistics Management (MSc)
- Sustainable Automotive Electrification (MSc)
Our Postgraduate Research degrees
- Business Transformation (MSc by Research)
- Engineering (MPhil/PhD)
- Engineering Doctorate (EngD)
- MSc by Research (WMG) (MSc)
Visiting WMG
There are a number of different ways to visit the University of Warwick throughout the year. We host bespoke PG visits, where you can talk directly with your chosen department and explore our campus through a personalised tour. WMG also organises events for prospective students including a weekly Live Chat so you can connect directly with the department to speak with staff and students from WMG. For more about university wide open days and tours, visit our Postgraduate Visits page.
Scholarships and bursaries
Scholarships and financial support
Find out about the different funding routes available, including; postgraduate loans, scholarships, fee awards and academic department bursaries.
WMG funding opportunities
WMG will be awarding over £1million in scholarships and bursaries to students commencing study on our full-time MSc programmes
Living costs
Find out more about the cost of living as a postgraduate student at the University of Warwick.
Find out how to apply to us, ask your questions, and find out more.
Taught course applications
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Application advice from WMG
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After you’ve applied
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Applicant Portal
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Admissions statement
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Join a live chat
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Postgraduate Open Day
Our Postgraduate Virtual Open Day will help you find out more about your course of interest, as well as general topics like applying to Warwick, accommodation, careers and funding.Postgraduate fairs
Throughout the year we attend exhibitions and fairs online and in the UK. These events give you the chance to learn about our Master's and PhD study routes, and the wider context of postgraduate study.
Live chats
Every week, you can connect directly with representatives from Warwick, who will be answering your questions on applying to and studying postgraduate studies at Warwick.
Departmental events
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