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Service Management and Design - MSc (Full-Time/Part-Time, 2019 Entry)

In today’s complex business environment, where so much of global GDP is now service-related, service science is a crucial area in which businesses must increase expertise in order to stay ahead.

This course is designed for graduates who are outward-looking, forward-thinking and interested in designing businesses for the future. During the course, you’ll consider the complexity of services that bring together people, organisations, technologies and information, in order to deliver value for the customer.

You’ll learn the tools and techniques to design the systems needed to work with your customer, and ensure the best outcomes are achieved. You’ll learn to structure a service organisation, and will look at excellence in service from a variety of international sector perspectives.

Related Degrees:

Core Modules:

Listed below are the core modules, for detailed descriptions please click on each module title:

Optional Modules:

Three additional elective modules can be chosen from a wide list of options, allowing you the flexibility to tailor the course in line with your specific interests. To view the full list of our optional modules and a detailed description of each, please visit this page. Restrictions apply.

Part-time Course:

For those interested in, or are studying, the part-time version of this course: the module requirements remain the same, for further details please visit this page.


We blend lectures with seminars, practical exercises, case studies, simulations, and industrial games to encourage teamwork and practical grounding of the course material. Technology enabled learning, e-learning and forum activities also support classroom learning.
Class sizes are kept small with around 30 students in each, to encourage interaction.
Larger scale lectures are delivered for some modules and are backed up by seminar and syndicate activities.

Contact Hours:

40 hours per week during module weeks (9.00am – 6.30pm). Occasionally, modules may be split over two weeks of 20 hours per week.

There are 9 x modules over the course of the year.
Between modules, you will have workshops, supervisor meetings, industrial visits and will be working on Post Module Assignments and your dissertation.

Class Sizes:

Lectures (occasional): up to 200 students

Seminars and the majority of classroom based modules: 30 students per class

Workshops and other syndicate activities: 6-8 students per group


There are no written exams. After each module you will be assessed by a written post-module assignment (PMA).
This typically requires 40 – 60 hours of work and consolidates your learning. Some modules will also include an in-module individual or group assessment or test.

  • 9 x Post Module Assignments (3,000 – 4,000 words each) (50% of Master’s credit)
  • 20,000 dissertation (50% of Master’s credit)

SMD graduates have gone on to work within operations management, business model development and service support strategy within various business sectors, from local SMEs to global organisations.

Recent graduates have taken up roles such as:

  • Loyalty Manager
  • Service Business Manager
  • Marketing Manager
  • Service Innovation
  • Standards Manager
  • Performance Acceleration Senior Analyst
  • Senior Master Planner
  • Fleet Business Manager
  • Technology Risk Analyst

These job roles have been within companies including:

  • Samsung
  • Orange Finance
  • Rolls-Royce
  • KPMG
  • Nestle
  • various banks
  • education institutions
  • and as entrepreneurs.

We welcome prospective students to come and meet us. We organise 3-4 Open Days each academic year as well as bookable fortnightly ‘Drop-In’ sessions. If you are interested in finding out more information about our events, or would like to attend one, please visit this page.

To Visit Warwick...

There are a number of different ways to visit the University of Warwick throughout the year. We host bespoke PG visits, where you can talk directly with your chosen department and explore our campus through a personalised tour. Some departments also host their own events and open days, where you can learn more about your department or course of study. To find out more about all of these opportunities, visit our Postgraduate Visits page.

Essential information

Course Code



Full-time: 1 year

(October 2019 - October 2020)

Part-time: 3 years

(October 2019 - October 2020)

Entry Requirements

2:ii undergraduate degree (or equivalent)

English Language Requirements

Band A

IELTS overall score of 6.5, minimum component scores not below 6.0.

Department of Study


Location of Study

University of Warwick

Course Fees

See Student Finance


WMG will be awarding over £700,000 in scholarships and bursaries to students commencing study on our full-time MSc programmes beginning in October 2019. Awards will be based on past academic achievement, previous experience, extracurricular activities, reasons for study, and your vision for the future.

Up to a total of 50 WMG Excellence Scholarships will be awarded on a % discount of the tuition fees. Awards will range from 25% to 50% fee discount

Additional Course Costs

Find out more about fees and funding on the University website.

How to Apply

Department website

Get a PG Prospectus


This information is applicable for 2019 entry.