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Service Management and Design (MSc) (2020 Entry)

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  • Course Code
  • P-H1SF
  • Course Type
  • Postgraduate Taught
  • Qualification
  • MSc
  • Duration
  • Full-time: 1 year
  • Part-time: 3 years
  • Department of Study
  • WMG
  • Location of Study
  • University of Warwick


Service Management and Design MSc is designed for graduates who are outward looking, forward thinking and interested in designing businesses for the future. Join Warwick Manufacturing Group to learn the tools and techniques to confidently design the service systems businesses need.


In today’s complex business environment, where so much of global GDP is now service-related, service science is a crucial area in which businesses must increase expertise in order to stay ahead. This course is designed for graduates who are outward-looking, forward-thinking and interested in designing businesses for the future. During the course, you’ll consider the complexity of services that bring together people, organisations, technologies and information, in order to deliver value for the customer. You’ll learn the tools and techniques to design the systems needed to work with your customer, and ensure the best outcomes are achieved. You’ll learn to structure a service organisation, and will look at excellence in service from a variety of international sector perspectives.


Core Modules

  • Service Design and Delivery
  • Service Support Technologies
  • Business Model Generation
  • Reputation and Relationship Management
  • Leading Change
  • Financial Analysis and Control Systems

Optional Modules

Three additional elective modules should be chosen from a wide list of options, allowing you the flexibility to tailor the course in line with your specific interests.


Teaching

This course has two components – a taught component and a research component (dissertation) each accounting for 50% of your time and effort.

For the taught component, we blend lectures with seminars, syndicate exercises, simulations, and case studies. Each module is delivered intensively over one full week or two half weeks, and classes are deliberately kept small to encourage interaction. Larger scale lectures are delivered for some modules and are backed up by seminar and syndicate activities.

Our module leaders have extensive industry experience. Guest speakers from industry also contribute regularly, bringing real-world insight into your learning experience.

Assessment

At the end of each module, you will be given a Post Module Assignment (PMA) based on the learning objectives of that module. This is a piece of assessed written work which should take around 60 hours to complete. Most modules also have some in-module assessed work.

For the research component, each student undertakes a major individual project, which will develop your research and analytical skills and enable you to specialise. This project accounts for 50% of your overall credits and is submitted in the form of a dissertation of approximately 20,000 words, followed by an oral examination or viva at the end of the year.


Minimum requirements Mid 2:ii undergraduate degree (or equivalent)

English language requirements Band A
IELTS overall score of 6.5, minimum component scores not below 6.0

International Students
We welcome applications from students with other internationally recognised qualifications. For more information please visit the international entry requirements page.


10% Alumni Discount Scheme
If you are a Graduate of the University of Warwick and are of home or overseas fee status, you will be able to access a 10% tuition fee discount on this course.

Graduate Award Scheme 2020
We want to reward our loyal students and graduates of Warwick during a time like no other. We are introducing our prestigious Warwick Graduate Award Scheme for 2020 entry. You could be eligible for 30% off tuition fees. You will be automatically considered if you apply and accept your place by 31 July 2020.

Scholarships

The WMG Excellence Scholarship is a merit-based award open to offer-holders across all full-time WMG programmes. Over 50 scholarships ranging from 25% to 50% tuition fee discount will be awarded for 2020 entry.

For up-to-date information concerning fees, funding and scholarships for Home/EU and Overseas students please visit Warwick's Fees and Funding webpage.


The MSc in Service Management and Design is aimed at future leaders and managers in service based industries and focuses on the transition from product-centric to service-centric thinking. It is particularly relevant for manufacturing companies, however is not sector specific and would be equally relevant for roles within the public sector.

Graduates could expect to work within operations management, business transformation, customer-service or in a service support strategy role. Recent graduates have gone on to work in a wide range of industries including healthcare, finance, IT, travel, retail, education, hospitality, tourism, consultancy, and oil and gas.

Our department has a dedicated professionally qualified Senior Careers Consultant offering impartial advice and guidance together with workshops and events throughout the year. Previous examples of workshops and events include:

  • Warwick careers fairs throughout the year
  • Options in Engineering sector event
  • Careers for experienced hires
  • Careers in healthcare
  • Careers in project management

To apply for this course, visit our How to Apply page for the Department. We provide tips and specific requirements for your Statement of Purpose.

You will also be able to access the Application Form from there.

We will provide more information on your selected course before submitting your application.