Confidence Measures
The first list below shows some factors that have been used to measure confidence in the police, the second list shows some factors that have been used to measure a lack of confidence... are any of these more or less important to you and could you say why?
Also... can you comment on whether you think these are good measures of confidence? Are any measures missing?
What makes you feel confident in the police:
1. They're always around/local/available/they're there when you need them
2. They always come when called/very responsive
3. They do a good job
4. There are no problems/it's very quiet/crime free area
5. Based on past experiences I have had
6. They’re helpful/supportive
7. There has been an increase in police presence
8. They’re friendly and approachable
9. They’re reliable
10. They deal with crime problems
11. I don’t have any issues with the police
What doesn't make you feel confident in the police:
1. Limited police attendance/officers aren't visible enough
2. No action is taken/police don't deal with issues (after being reported)
3. Previous poor experience with the police
4. Slow response/they act slowly
5. Not enough patrolling done on foot/ officers on the beat
6. Never been in contact/had dealings/used the police service
7. Poor attitude of police officers
8. Don’t respond/turn up when called
9. Don’t listen to residents
10. Lack the resources/manpower to deal with crime issues
11. Poor/unfair treatment
12. Poor service quality/standards/performance
13. Poor communication/lack of feedback
14. Don’t deal with minor crimes
15. Seem uninterested
16. Unhelpful/not supportive