Current High Priority Calls / Lead calls

04/01/2016 INC0469115 - SITS database unavailable - P2

05/01/2016 INC0469754 - jobs.ac.uk and unitemps phones displaying time 5 minutes in future

Back Office co-ordinator: Graham

Absentees

Paul - Holiday

Archive

04/01/2016 INC0469101 - Phones not working in IDL, Argent Court and Milburn House - P2

01/01/2016 INC0469058 - Loss of Network Access in Gatehouse - P2

21/12/2015 INC0468664 - broken switch , 28 users impacted - P2

21/12/2015 INC0468683 - 6 computers unable to login in gate house - P2

18/12/2015 INC0468420 - Windows Updates for users on SCCM 2007 freeze screen after login - P2

17/12/2015 INC0468148 - WBS helpdesk loss network and phones - P2

17/12/2015 INC0468167 - SMS messages not being delivered - P2

17/12/2015 INC0468160 - Membership is down - P2

15/12/2015 INC0467436 - UNIX platform no access to Unix Mail - RFC0022443. Now expected to take most of the day

10/12/2015 INC0466695 - Power Outage impacting CV4. Multiple network stacks still unavailable.

08/12/2015 INC0465491 - Loss of access to some external web pages

08/12/2015 INC0465115 - Phishing email - Important University Grant Information

04/12/2015 INC0464578 - Computers infected with Dridex virus.

03/12/2015 INC0464161 P2 Webmail not accessible - Microsoft issue

03/12/2015 INC0464124 - Phishing emails. Advised users to delete email, do not open attachement

02/12/2015 INC0463897 P2 Mail relay issue - resolved, due to mass mail jamming the relays

30/11/2015 INC0462888 P2 Web services unavailable - memory issue on server BEN

MI Manager Rota:

Sri x 47761 (Mon, Wed, Thurs)
Shane x41114 (Tues, Fri)

Useful Numbers:

Security (emergencies): 22083

Network duty mobile: 47802

Deskside: 22518

WBS Help Desk: 22522

AV Services: 22463

Student Records: 74333

ServicePoint: 74079;
Pete/Dave 23357

Web Publishing: 74000

SAP Help Desk: 47812