The DFSS Product Scorecard is an approach for collecting, displaying, and analyzing the facts around a design in order to predict future performance and to improve upon the initial design. In a scorecard, a comparison is made between the voice of the customer and the voice of the process. The purpose of the scorecard is to help find design solutions to any problems, not culprits! A DFSS product scorecard facilitates bridging customer requirements with product and process performance at all stages of the design process. It is a living document and revised accordingly.
Further material will be presented as part of the course manual.